Customer Service Representative / Patient Scheduling

Job Type : Offering Full time permanent, onsite. Opportunity to work from home

after probationary period.

Job location : Mesa, AZ

Required Hours : Monday to Friday : 7am- 4pm

Competitive Salary plus monthly bonus incentives upon hire*

Responsibilities :

• Ability to effectively reach patients through multiple methods including (but not exclusive to) text, phone, live chat, and email.
• Schedule procedures timely and accurately
• Verify patient identification on EPIC / guarantor via EPIC and Salesforce systems
• Ability to effectively reach patients through multiple methods
• Schedule procedures timely and accurately
• Provide Global Customer Service have a smile in your voice.
• Understand, meet, and exceed important key performance indicators.
• Ability to review data to determine operational impacts and needed actions; elevate issues, trends, improvement areas, and management opportunities.
• Strong attention to detail and accuracy, using problem-solving skills and analytical thinking.
• Confirmation of insurance and making all necessary changes in EPIC and Salesforce
• Schedule appointments in EPIC and document in Salesforce and or uploading required documents in EPIC
• Tasking accounts for scheduled appointments to have the authorization / referral obtained for the scheduled services
• Documenting reasons and statuses in EPIC and Salesforce for any information provided by patients such as declining of services
• Maintain thorough and accurate records of customer interactions
• Meet or exceed performance goals and quality standards
• Collaborate with team members to continuously improve processes and customer satisfaction Required :
• Must have experience with using EPIC EMR
• One year of Healthcare Patient Access, Insurance Verification, Authorization,
• No Surprise Billing Scheduling, or Revenue Cycle Management experience
• Prior knowledge, skills, and experience working in a contact center
• Ability to handle a high volume of customer inquiries with a commitment to excellence and customer satisfaction.
• Excellent verbal and written communication skills
• Exceptional customer service skills are required.
• Conflict resolution skills
• Knowledge and experience using Microsoft Office (Word, Teams, Excel, PowerPoint, Outlook) products are required.
• Familiarity and experience using a customer contact through text, phone, auto dialer, and email.
• Familiarity with web-based systems and tools.
• Ability to work cooperatively and effectively to achieve goals and
• expectations.
• Ability to initiate and follow through on projects.
• Ability to work independently and prioritize tasks with minimal or no supervision.
• Strong attention to detail and accuracy
• Ability to understand and meet operational needs and special requests.

Benefits :

• Competitive salary and paid training
• Incentives and monthly contests : prizes, trips, rewards, employee
• appreciation and bonuses
• Staff BBQ and Company Events
• Free on-site parking
• Paid time off
• Referral program
• Ongoing training and career advancement opportunities

Compensation / Pay Rate (Up to) : $17.00 - $18.00 Per Hour