Reports To: AVP, Initial Contact Team

Who We Are:

Prestige is not just one of Utah's Top Places to Work; we are family. Since 1994, Prestige has enjoyed outstanding success in sub-prime auto financing. As part of The Larry H. Miller Group of Companies, we run a billion-dollar business nationwide and need smart, hardworking, and enthusiastic people like you to help us continue this remarkable track record. Our number one asset is our team members, and we are proud that most of our leaders have been promoted from within. As a team member, you'll help credit-disadvantaged consumers to improve their lives through competitive financing agreements and a supportive, informative customer experience. We do this because it rewards our customers with dignity and self-sufficiency, our employees with growth and opportunity, and our business partners with prosperity – all in support of our mission, "To Enrich Lives."

What We Offer You:

When you do visit our state-of-the-art headquarters in Draper, you will enjoy massage chairs, gaming systems, foosball, and ping pong tables, all while building your career as part of our outstanding team. Throw in free Jazz tickets and the best holiday parties around, and you will wonder why you didn’t join us sooner! 

• Work from the comfort of your home
• Flexible shifts
• Medical/Dental/Vision/Life Insurance/Disability/AFLAC/ 401k
• Vacation and holiday pay from DAY ONE!
• Holiday savings account with company match
• Paid parental/ maternity leave
• On-site workout room
• Opportunity to serve the community
• Discounts at Megaplex Theatre

Your Role: As an Initial Contact Team, you will be able to utilize your knowledge on current and up to 29 days delinquent accounts. You’ll be able to communicate account information efficiently to negotiate payment plans in a manner that will build a good rapport with the customer and resolve account delinquency and prevent loss.

Responsibilities:

• Manage and collect on accounts that are 0-29 days delinquent
• Handle portfolio/ track and review loss accounts
• Follow and adhere to account and compliance requirements
• Protect the legal, financial and moral well-being of the company
• Other tasks assigned by management

Proficiencies:

• Builds constructive relationships with people both similar and different to self
• Works out tough agreements and settles disputes equitably
• Establishes and maintains effective customer relationships
• Displays a can-do demeanor in good and rough times
• Has a history of exceeding goals successfully
• Consistently at work and on time and positively responds to strategic direction

Qualifications:

• High school graduate or comparable
• Collections or Customer Relations experience required
• Can communicate quickly, effectively, and accurately through incoming and outgoing calls, email and text while notating accounts
• Proficient typing skills
• Ability to read and comprehend instructions and information
• Ability to use office equipment and computers
• Basic knowledge of Microsoft Office
• Effective time management and ability to multi-task
• Ability to read and comprehend instructions and information

Physical Requirements:

Ability to remain stationary for continuous periods of time. Constantly operate a computer and phone. Frequently communicates with customers, coworkers, and managers about accounts. Able to exchange accurate information in these situations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.