63 Customer Service Representative Jobs in Aurora, IL
Premier Rental Purchase of Aurora is Hiring a Customer Service Representative Near Aurora, IL
- Responsible for assisting in the maintenance of Premier Rental-Purchase Stores Standards of Operation.
- Responsible for making all deliveries, service calls, retrievals, and relocations in a timely and professional manner.
- Responsible for safeguarding all monies collected while in the field.
- Responsible for the proper care and movement of all merchandise in transport.
- Maintain rented or leased units by making minor repairs when necessary or if major repairs are needed to transport the merchandise to our service department for repair. When the unit is repaired return the product to the customer’s residence promptly.
- Reviews delivery spreadsheet to be sure item, model and serial numbers match the item going out on the Rental (lease) Agreement and that is being delivered.
- Answers the phone by the second ring in a pleasant and professional manner.
- Retrieve merchandise to be returned to store stock and relocate merchandise if the customer moves.
- Carefully check rental (lease) returns and promptly refurbish to “like new” condition.
- Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner.
- Handles customer service issues in a professional manner.
- Responsible for cleanliness of the backroom and the assigned company vehicle.
- Responsible for helping receive new merchandise.
- Take customer order forms for the customers.
- Verify customer order forms
- Commit to achieving customer and revenue growth
- Assist in store cleaning
- Assists the Store Manager and Assistant Manager in obtaining daily weekly and monthly goals.
- High school diploma, GED, or equivalent work experience.
- Must have a valid driver’s license and a good driving record.
- Must have DOT certification (if required by law in your state).
- Must complete the training program and have one year of experience in a job requiring customer contact.
- Must be able to lift and carry loads up to seventy-five (75) pounds.
- A high degree of precision, accuracy, coordination, and knowledge of operational procedures.
- Ability to understand oral and written instructions.
- Ability to read, write and perform arithmetic functions quickly and accurately.
- Ability to reason and make independent decisions.
- Ability to manage situations with customers and associates.
- After training, working knowledge of all products in the inventory.
Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required. Frequent travel from store to store may be required.
- Must be able to cope with the emotional and mental stress associated with dealing with people and situations.
- Required to use a hand truck to move merchandise.
- Attending company or Premier Corp, Training Sessions may be necessary.
Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates.
Job Summary
Full Time
$37k-47k (estimate)
11/14/2023
05/16/2024
The job skills required for Customer Service Representative include Customer Service, Coordination, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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