Job Description

POSITION: Customer Service Representative

SUMMARY

Fast-paced, fast-growing home and personal care consumer products company, located in Hauppauge, NY, is actively searching for an entry level Customer Service Representative that is passionate about servicing our customers.

The successful candidate will be responsible for fulfilling customer orders and managing incoming customer requests timely, accurately, and professionally.

JOB FUNCTION

· Responsible for customer PO lifecycle.

· Service multiple customers daily with a timely response to customer’s needs, complaints and or resolutions.

· Prioritize customer requests with an emphasis on time management.

· Weekly Reporting on Supply and Demand based on forecast for all customers.

· Works cross functionally to identify potential issues and mitigates all issues timely.

· Works closely with customers and internal teams on new product launches

· Ensures pricing is accurate on all customer PO’s before submitting into Visual.

· 24 Hour response time to all customers

QUALIFICATIONS / EDUCATION REQUIREMENTS

• High School Diploma acceptable. Associate degree preferred.
• 1-3 years of relative experience.
• Exceptional personality and strong team player that can deal with multiple customers.
• Strong Organizational skills with exceptional attention to detail
• Excellent Communication skills both verbal and written.
• Ability to solve problems efficiently and effectively.
• Willing and able to work with individuals at all levels of the company.
• Understands the critical nature of customer needs, the importance of response time and sense of urgency and ability to multi-task.
• Ability to flex your schedule based on needs of the customer and business.
• Intermediate skill level in MS Office products including Word, Excel and Outlook.

Job Snapshot

Employment Type Full-Time; Permanent

Job Functions Customer Service

Education HS Diploma or Associate Degree

Experience minimum 1 year

Manages Others None

Industry cGMP; FDA-regulated

Location Hauppauge, NY

Required Travel None

BENEFITS

Comprehensive Benefits Package, including 401(k).

Compensation commensurate with relevant experience.

We are an equal opportunity employer. Women, minorities, veterans, and individuals with disabilities are encouraged to apply.

To apply for the Customer Service Rep position, please forward your resume with contact information to:

Kathy Russell (KRussell@precare.com)

Premier Care Industries, Inc.

150 Marcus Blvd.

Hauppauge, NY 11788

Tel: 631-667-1055

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: No less than 8 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Hauppauge, NY 11788 (Required)

Work Location: In person