Overview

ABOUT US:

Preferred Apartment Communities is engaged in the operation of primarily Class A multifamily properties. We have developed a culture throughout our company that is designed to show respect for each other, our residents, and vendors. We believe our focus on quality, consistency, and innovation provides strong national recognition for the Preferred Apartment Communities brand. Learn more about us at www.pacapts.com.

POSITION SUMMARY:

The Apartment Property Manager manages the apartment community as a complete business unit in order to achieve operational and financial results. They train, supervise and mentor a team of Leasing Consultants and Maintenance staff to uphold the company’s policies for leasing, marketing, accounting, property appearance, and resident customer service.

Responsibilities

• Motivates and empowers staff/team to achieve daily, weekly, and monthly property goals.
• Plans and conducts weekly staff meetings.
• Manages leasing activity to ensure budgeted goals are achieved; breaks down monthly targets to daily/weekly, individualized goals; decides on weekly specials; leases apartments.
• Provides team leadership and focus; holds staff accountable for results.
• Provides coaching and feedback to staff; ensures job expectations are known and followed for all persons on the team; ensures consistency of personnel decisions/actions.
• Handles elevated resident issues; ensures staff is focused on improving resident satisfaction through all interactions.
• Schedules staff; plans for vacations and business requirements.
• Oversees/directs local marketing strategy for property; works with corporate Marketing team.
• Stays current on relevant market issues and competitive information.
• Manages income and expenses to achieve operational budget; review and approve property expenses; authorizes expenditures.
• Generates property wide communication to residents to inform and update them on issues and/or their apartment community.
• Assists in the preparation of the operational budget.
• Walks the property visually inspecting common areas; amenities, and vacant apartments to ensure cleanliness and professional appearance; takes action if property doesn’t meet standards

CUSTOMER SERVICE RESPONSIBILITIES:

• A complete clean and neat uniform must be worn when working on any PAA Property including weekends, if applicable. Personal appearance must be clean and neat at all times, according to PAA policy
• Communicate with residents and prospects in a manner consistent with PAA’s standards
• Read and/or listen to resident requests/complaints
• Receive resident complaints in a calm, open, and professional manner
• Solve problems quickly, usually within 24 hours, or contact supervisor for immediate assistance

Qualifications

• 3-5 years of experience in property management.
• Local market experience with proven history in customer service, negotiation, and property marketing / advertising preferred.

EEO Statement

The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email talent@revantage.com.

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