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Description
At Precision Imaging Centers, we are looking for empathetic listeners who are enthusiastic, helpful, supportive and demonstrate an eagerness to improve the lives and health of others. Every patient interaction is unique, and therefore requires your attention to detail and focus. It’s important that you have experience working one on one with customers or patients, in a similar capacity, in order to be a strong candidate for this role. A pleasant, clear and understandable speaking voice is also a must!
Precision Imaging Centers are growing in Florida, which means new opportunities are opening up! We are currently looking for several Full Time Customer Service Representatives to assist with patient calls at our busy Call Center on the southside of Jacksonville FL. If you are interested in a career where you can make a difference in the lives of others, working with our team of professionals in Jacksonville FL is a wonderful opportunity.
We care about our staff and our patients. If you want to be part of a supportive team, come grow your career with us at Precision Imaging Centers!
Must be able to work 8am-4:30pm Mon-Fri for approximately two to three weeks while in training. After training, you will be working either 10am-6:30pm, Mon-Fri, or 11:30am-8pm Mon-Fri. Our next training class starts very soon, so apply now!
Position Overview
Schedules appointments for various outpatient diagnostic Radiology procedures. The agent receives routine functional guidance from the Call Center/Scheduling Manager to make appropriate patient referrals. Manual dexterity is required, as is the ability to concentrate on detail during other activities. The agent schedules at least 30 exams a day and 100 calls a day and has the authority to make appointments for all Precision Imaging locations. The agent will follow very specific protocols in scheduling and the collection of financial and health insurance information. However, they will have to be alert constantly for “special cases” that need to be referred to more experienced schedulers or supervisors.
Essential Job Functions
Please list the essential (major) job responsibilities also with the % of time that is typically
spent on these - for leadership roles please include this as an essential job function.
Non-Essential Job Functions
Does this position directly Manage Others?
No
Requirements
Education Required
Graduation from high school or equivalent is required.
Previous Related Work Experience Required (include number of years)
At least 1 year of Experience in customer service or call center environment is required, medical or healthcare industry experience is strongly preferred.
Other Skills/Abilities
Physical and Working Requirements of the Position (such as job location, lifting, standing, etc.)
Extended sitting and standing.
Work Availability / hours required (standard, evenings, weekends, split shift, etc.)
Schedule is subject to change based on business need, so flexibility is a must. Ability to work weekends may be required.
Preferred Qualifications
Our staff receive:
Precision Imaging Centers is growing throughout Florida. It's an excellent time to consider joining our team. We have 5 centers in the northeast Florida area. Come grow your career with us!
***Please make sure your resume is up to date before applying! Thank you!***
Thank you for considering a career with Precision Imaging Centers!
Requirements
At least 1 year of Experience in customer service or call center environment is required, medical or healthcare industry experience is strongly preferred.
Full Time
$37k-46k (estimate)
03/16/2024
05/10/2024
pi-centers.com
Jacksonville, FL
<25
The job skills required for Customer Care Representative include Customer Service, Call Center, Scheduling, Life Insurance, Flexibility, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.
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They help customers with their queries and complaints.
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Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
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That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
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Resolves customer questions and problems regarding accounts, payments, products, and services.
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Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
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Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
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