5 Training Specialist Jobs in Providence, RI
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PPL Corporation is Hiring a Training Specialist Near Providence, RI
Company Summary Statement
Overview
Responsibilities
- Organizes, develops, plans, and executes all facets of the RIE Contact Center training curriculum including instructor led training modules, procedure manuals, job aids, eLearning assets, and assessments for technical and operational training.
- Facilitates instructor led and on-the-job training programs, demonstrations, meetings and workshops leveraging existing and new training resources, systems, and tools for the Contact Center and supporting functional teams.
- Collaborates with operational and product teams to identify and solve for gaps in training curriculum, remaining aligned on future training requirements and or changes to established programs
- Maintains and reports on program participation, assessment results, retraining requirements and suggested improvements to overall training program and strategy
- Engages with functional leaders and teams to implement training program requirements and drive continuous enhancements to training programs and practices.
- Develops and implements assessment criteria and process to evaluate overall program effectiveness and identify improvement opportunities
- Remains up to date with, and leverages, the latest training methods, techniques, and learning management systems (LMS); striving to deliver a best-in-class training experience.
- Builds strong internal and external relationships to gain and share best practice insight.
- Emergency and storm role commitment; a special assignment during storm events and other emergencies when the company needs to restore power or respond to other issues affecting customer service.
- The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction, vendor training, and coordination of work amongst teams.
Qualifications
- Bachelor’s degree or at least five years of progressive training experience. Utility experience is preferred but not required.
- A demonstrated ability to create and facilitate technical and operational training programs and material for classroom and e-learning.
- Ability to absorb information from a myriad of stakeholders and functions, develop creative/practical business and training solutions, and achieve desired, timely results in a highly technical, operational environment is required.
- Excellent facilitation, organizational, and time management skills with the ability to manage multiple programs and stakeholders
- A demonstrated knowledge of industry leading training methods, platforms, tools and learning management systems including proficiency in Microsoft Office and other related program software.
- Possesses knowledge and understanding of Rhode Island Energy’s electric or gas policies, processes, systems, tariffs, and general practices and how to apply them effectively
- Knowledge and understanding of customer experience and systems within a regulated environment
- Exposure to Rhode Island regulations and policies
Job Summary
Full Time
Transportation
$66k-83k (estimate)
11/22/2022
10/25/2023
pplweb.com
SCRANTON, PA
7,500 - 15,000
1920
Public
BOB GRANITZKI
$5B - $10B
Transportation
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About PPL Corporation
PPL is an energy and utility holding company that engages in the generation, transmission, distribution and sale of electricity.
The job skills required for Training Specialist include Customer Service, Microsoft Office, Facilitation, LMS, Futures, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Training Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Training Specialist. Select any job title you are interested in and start to search job requirements.
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