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Job Title : Training Specialist
Pay Rate : $ 32-$35 / hour on W2.
Job Description :
Reporting to the Supervisor of Training and QA in Customer Service Operations Support, the Training Specialist is responsible for the development and execution of the Rhode Island Energy Contact Center training curriculum, ensuring employees are fully equipped to deliver a best-in-class customer experience.
This individual will create new, and improve upon existing, training resources and assets including Instructor Led Training (ILT) modules, standard operating procedures, job aids, assessments and supporting program execution information.
The overall training program coordination, implementation, and reporting will be managed by the training team in alignment with newly developed and changing Customer and Product systems, tools, and procedures.
Additionally, this individual will be responsible for identifying and continually driving enhancements to training material based on program effectiveness and evaluations, in alignment with evolving organizational priorities and strategy.
Job Responsibilities
striving to deliver a best-in-class training experience.
Education / Experience
Preferred Qualifications
Capability Requirements
Last updated : 2024-04-24
Full Time
Business Services
$82k-101k (estimate)
02/28/2024
05/03/2024
pinnacleny.com
MANHATTAN, NY
25 - 50
2000
JOEL WEINER
$10M - $50M
Business Services
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The following is the career advancement route for Training specialist positions, which can be used as a reference in future career path planning. As a Training specialist, it can be promoted into senior positions as a Training Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Training specialist. You can explore the career advancement for a Training specialist below and select your interested title to get hiring information.