• Manage and supervise the service department staff, including technicians, mechanics, and support personnel.
• Ensure that all work is performed safely and in compliance with company policies and regulations.
• Develop and maintain strong relationships and open lines of communication with customers to ensure their satisfaction and loyalty.
• Implement strategies to maximize efficiency and profitability within the service department.
• Create and monitor annual service department goals and budget.
• Effectively manage the service schedule, ensuring timely completion of work within budget constraints.
• Address and resolve customer complaints and issues promptly and professionally.
• Maintain proper maintenance and storage of tools, equipment, and materials.
• Develop and implement training programs to enhance the skills and performance of the service department staff.
• Collaborate closely with other departments to ensure seamless operations and exceptional service.
• Submit all service, campaign, and warranty claims on time to maximize credit.
• Complete necessary training to stay updated on industry trends and best practices.
• Perform other duties as required.

• Previous experience in a service management role, preferably within the heavy equipment industry or a related field.
• Strong leadership, communication, and customer service skills.
• Ability to effectively manage a team and foster a positive work environment.
• Exceptional problem-solving skills.
• Proficiency in Microsoft Office and other relevant software.
• Ability to analyze and interpret internal reports.
• Capability to work well under pressure and manage multiple priorities.
• Clean driving record.

• Standing, walking, talking, sitting, and use of hands.

• This job mostly involves sitting or standing, but there may be occasional tasks that involve lifting or moving objects weighing up to 25 pounds.

The one characteristic that distinguishes Power Equipment Company is the dedication and passion of our employees. It’s no secret that employees who are empowered each day to make a difference for the company become engaged, long-tenured partners in the success of the customer. That’s why our company culture has always focused on the success and well-being of our greatest asset…our employees.

That is the Power Equipment Company difference.

We offer:

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) with company match
• Generous paid time off
• Paid holidays
• Paid continuing career education
• Life insurance, including AD&D (family coverage is also available)
• Long-term disability insurance
• Short-term disability insurance is available
• Flexible Spending Accounts (FSA) and Health Spending Accounts (HSA)
• Health and wellness program
• Opportunities for career advancement

In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary range for this Colorado position is between $85,000.00 to $100,000.00 annually. Actual