Job Overview:

Under the direction of the VP of Operations, the Customer Service Account Manager is responsible for order entry, customer management and sales growth of a dedicated group of customers and sales representatives. By communicating with Garb sales representatives and customers, the Account Manager will accurately input orders into Garb’s software system, and work to ensure the orders ship accurately and on time. The Account Manager will also be responsible for growing their accounts through sales efforts that align with initiatives put in place by sales manager to meet budgeted sales and profit goals.

Duties and Responsibilities

· Embracing Garb vision and core values

· Be accountable for all timelines and projects.

· Help to develop and instill a culture of “yes” and a hospitality service mentality both internally and externally.

·Accurately enter new orders and send order confirmations within 24 hours of receipt.

· Actively manage the “Holds List” to move orders through the process to ensure accurate and on-time orders. Including artwork approvals, communicating stock issues, and/or production delays

·Ensure all orders are passed to production with 100% accuracy and thoroughness to ensure their ability to flow through the production system without discussion or challenges.

·Perform account maintenance tasks such as updating account information, order inquiries, product inquiries, issue credits and returns, provide shipping information etc.

·Be the Internal Support to Garb’s independent sales reps. Communicate with Garb Sales Reps and Customers effectively and in a timely manner on both phone, email and in person as needed.

·Become an expert on Garb programs and products to provide exceptional customer service and help customers utilize Garb’s full offering.

·Work with customers to ensure we have maximized our selling potential on all orders and pursue opportunities for growth within each account.

·Provide customer service for e-commerce sales

·Constantly maintain and protect current accounts and business.

·Proactively contact customer base for different promotions, events and sales efforts as well as ongoing account maintenance.

·Report challenges and successes with accounts and sales reps to management.

·Make all customers and sales reps raving fans of Garb.

·Other assigned duties as applicable.

Key Performance Indicators

·All orders entered within 24 hours of receipt.

·Return all communications within 4 working hours.

·80% of time spent on data entry, customer service, managing holds list, maintaining sales levels of existing accounts.

·Less than 1% in defects due to order entry errors.

·Demonstrate increasing knowledge of Garb’s order system, products, and processes.

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• Up to 25% travel

Ability to Commute:

• Denver, CO 80223 (Preferred)

Ability to Relocate:

• Denver, CO 80223: Relocate before starting work (Required)

Work Location: In person