1 Catering & Convention Services Coordinator Job in Milwaukee, WI

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Catering & Convention Services Coordinator

Potawatomi Bingo Casino

Milwaukee, WI | Full Time

$30k-42k (estimate)

0 Months Ago

Catering & Convention Services Coordinator

$30k-42k (estimate)

Full Time 0 Months Ago

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Potawatomi Bingo Casino is Hiring a Catering & Convention Services Coordinator Near Milwaukee, WI

UP TO $1,000 SIGN-ON BONUS

In this fast-paced, high energy environment where great guest service is essential, how do we ensure all of our banquet guests are happy with our service? As a Catering & Convention Services Coordinator, you will have a genuine passion for guest service, top notch organizational skills, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (*Essential Functions)

Provide clerical and administrative support to Catering and Banquet departments.

Receive/place calls using appropriate telephone etiquette. Provide information to callers in a timely manner. Respond to manager, guest or team member needs and/or inquiries, and refer to the appropriate individual(s) as needed.

Read and analyze incoming memos, submissions and reports to determine their significance. Respond to appropriate parties in a timely and professional manner with attention to content and tone.

Work closely with other departments and vendors to meet client needs; know your resources around the property.

Take, review, record and assign all Catering only inquiries.

Maintain client task log and communicate deadlines and cut-off dates.

Compose, publish and distribute Banquet Event Orders (BEOs), Resumes and Change Logs to all appropriate departments and personnel impacted.

Perform general office duties to include but not limited to the orders for office supplies and equipment, conduct supply inventory, perform basic recordkeeping and retrieve and distribute internal and external mail, schedule and maintain Outlooks calendars, copy, file and retrieve documents, records and reports, as needed.

Prepare, draft and edit reports, memos, letters, billing adjustments and other documents as assigned.

Create and maintain databases, spreadsheets, graphs, presentations, and signage and menu items for events.

Attend required meetings. Type and distribute agendas and minutes.

Assist in ensuring the highest level of guest satisfaction is achieved and maintained. Adapt to last minute changes, remain thoughtful in difficult situations and positively resolve problems with critical thinking, taking initiative to satisfy and exceed guest expectations.

Assist management with providing guests/vendors with any information or supplies needed to ensure events run properly.

Maintain complete knowledge of the daily scheduled group functions, times, locations, amount of people; location of all function space and names of rooms; all styles of meeting and banquet room settings.

Act as a liaison with other departments and outside agencies.

Maintain, update and ensure team has most up to date information to be in full compliance with departmental Internal Controls, policies, procedures and regulations.

Perform other duties as assigned.

High school diploma or equivalent and 1 year of administrative or clerical experience are required.

Experience in the hospitality, gaming, banquet or food service industry preferred.

Office skills must include the ability to use standard office equipment and the ability to demonstrate basic Microsoft Excel, Word and PowerPoint skills. Delphi and micros software knowledge preferred.

The ability to use strong organization skills and attention to detail to accurately handle multiple job duties and projects in a fast-paced environment.

The ability to maintain discretion in handling confidential information.

The ability to read and interpret written instructions and diagrams.

The ability to interact with guests and team members professionally.

The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.

While performing the duties of this job, the team member must be able to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 25 pounds on a regular basis and up to 50 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

The noise level in the work environment is usually moderate to loud. When on the casino floor the noise level increases. The facility is not smoke free.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties and skills required.