ASSISTANT OPERATIONS MANAGER

POSITION PURPOSE & OVERVIEW

The Assistant Operations Manager in this position will assist the Executive director and represent Positive ABA professionally and ethically to internal and external stakeholders, including upholding all company standards and values. The Assistant Operations Manager will support therapists who provide behavior therapy for children with special needs, like autism. A primary responsibility of this position is to work with insurance companies, on obtaining authorizations, adding our therapist to their preferred provider network, and ensuring that our organization meets all the plan requirements for every insurance company we work with. This person will be the liaison and insurance expert for our company.

In addition to insurance, The assistant operations manager is expected to pursue strategic and operational objectives, develop, implement, and maintain standard operating procedures, track and improve key metrics, perform quality and compliance audits, maintain working knowledge of policies, payroll, and other business information to answer staff questions, help create and enforce handbook policies, monitor daily operations and addresses potential issues when they arise, monitor budgets and staff spend to stay within policies, develop staff to grow along their career path, meet regularly with the Clinical Director and Director along with attend required trainings and meetings, and ensure compliance with OSHA, HIPAA, and other regulatory agencies.

The individual in this position will be responsible for managing small office staff, is ultimately responsible for the completion of all administrative staff duties, is accountable for facility cleaning, hygiene, safety and maintenance including utilization of approved vendors; ensure all procedures are followed and documentation is maintained, portions of employee hiring, training, and onboarding, managing our EMR system, submitting payroll, collecting patient copays/cost shares, accounting functions, budgets, attending marketing events, lead outreach efforts to meet minimum growth requirements each month and establish mutually beneficial relationships with community entities (e.g. schools, doctor offices, parent organizations, etc.), improve annual revenue, create new revenue streams, interacting with patients and their families, managing and onboarding patient referrals, some HR functions, and IT. This position requires diverse skills and knowledge base, high energy, and the ability to multi-manage and prioritize tasks while working fast and efficiently.

Qualifications

• Experience in an assistant operations role or an equivalent, with at least 3 years of management experience, preferred;
• Exposure to individuals diagnosed with Autism, developmental disabilities, or behavior challenges, preferred;
• Actively part of forward progress/ projects with high-quality output;
• Demonstrates leadership qualities, including the ability to lead in a complex and sometimes stressful environment while maintaining a calm and focused demeanor;
• Experience with the practice management program Central Reach, highly preferred;
• Experience using Klara;
• Some experience with medical billing;
• Some experience with insurance contracting;
• Must have experience working with insurance companies - obtaining authorizations, payments, reading EOBs, verifying eligibility, credentialing, etc.;
• Knowledge of MS Suite/Word, html, Gdocs/Google Workspace, photo and video editing and Trello is a plus;
• Passion and track record for developing novel programs based on a deep understanding of the operations landscape;
• Ability to keep an overview of office operations and work in a structured and independent manner;
• Some experience with grants, accounting and budgeting functions;
• Must have some knowledge of Human Resources and Payroll;
• Knowledge of accounts payable, accounts receivable and budgets;
• Must be able to work in a fast-paced environment;
• Strong organizational skills with attention to detail, the ability to prioritize and multitask are required;
• Proactive, results-oriented, creative problem solver;
• Ability to communicate efficiently with individuals from all levels of the organization in a multicultural environment;
• Excellent written and verbal communication skills, including phone and e-mail etiquette;
• Able to strategize and understands the needs of the company anticipating and developing business priorities to meet these;
• Demonstrated ability to exercise considerable judgment, maintain confidentiality, and communicate in a diplomatic manner;
• Ability to work closely with the families of patients for the patient’s overall success and quality of care, including the setting of expectations and enforcement of policy;
• Knowledge of the BACB ethical standards in which we hold our company and staff to, preferred.

EDUCATION & LICENSE REQUIREMENTS

• Minimum of Associates Degree (Preferred)
• Ability to obtain a Level-1 Federal Fingerprints Clearance Card
• Ability to pass a state and federal background check
• Must be authorized to work in the U.S.
• Must provide professional references

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job position. Positive ABA does Not discriminate based on physical abilities and will put forth our greatest effort to work with all qualified candidates with feasible adaptations.

• Must be able to lift up to 50 pounds.
• Must have manual dexterity to perform specific computer and electronic device functions for data collection.
• Must be able to handle prolonged periods of sitting at a desk and working on a computer.
• Must have the ability to read and comprehend written communication through computer, electronic devices, and paper means.

BENEFITS & COMPENSATION

We strongly value work-life balance and offer the following benefits to facilitate comfort, balance, and job satisfaction:

• Competitive Compensation - $23 - $28/hour DOE
• A company culture that celebrates and practices organizational behavior analysis in all that we do
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• 401(k) matching
• Paid Sick Time
• Employee Recognition Program
• Selective Creative Commons Licensure Opportunities
• Referral Program
• Employee Assistance Program for self and household family members including: Short-term counseling, free legal services, expert referrals/personal assistant, free financial planning and consultation, text therapy, online and mobile training on health and work-life balance topics, & supervisor and leadership training.
• Gym Membership Discounts
• Full Practice Management (dedicated insurance & billing management team)
• Mentorship & Coaching from the Executive Director
• Professional Development Opportunities
• Team Building Events
• A Caring Leadership Team
• A Clear Path to Upwards Promotions

SCHEDULE

• Monday to Thursday and Special Events
• Must be present during normal working hours

POSITIVE ABA STORY

Positive ABA is a boutique ABA practice that began in 2007. We are based in Arizona and serve patients in multiple states. We enjoy bringing services to underserved communities. We are comprised of highly motivated, specially trained professionals who are dedicated to ensuring positive outcomes for individuals and their families. It’s important to us that our staff feel just as valued and invested in as our patients and utilize principles of organizational behavior analysis. We work diligently to merge the principles of Applied Behavior Analysis, Positive Behavior Support, and Applied Verbal Behavior to motivate, educate, and inspire our patients. We are focused on consistent improvement and strive for progress and professionalism at every level.

APPLICATION INSTRUCTIONS

Please submit your resume on this hiring platform or email us directly at info@positiveaba.org. We will reach out to interested candidates to set up an initial phone / video interview in the next few weeks and follow it up with an in-person interview.

At Positive ABA, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Positive ABA applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

Job Type: Full-time

Pay: $23.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Queen Creek, AZ 85142: Relocate before starting work (Required)

Work Location: In person