47 Customer Relationship Specialist Jobs in Austin, TX
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Poolie is Hiring a Customer Relationship Specialist Near Austin, TX
Poolie is seeking a Customer Relationship Coordinator for our expanding business
Description
ABOUT POOLIE:
Poolie was born from a simple quest: crystal-clear, reliable pool care. Founder experiences and countless conversations revealed far too much frustration with existing options. It became clear: there was a better way. And that is our North Star. At Poolie, we are on a mission to deliver service that sets the bar- exceeding expectations in professionalism, integrity, and effectiveness. No job is too big or too small; we won’t rest until our customers are positive they made the right choice and are satisfied with our service. Think of Poolie as the go-to partner for all things pool- a partner you can trust, rain or shine.
JOB SUMMARY:
Poolie is seeking a Customer Relationship Coordinator who plays a key role in fostering positive relationships with clients, driving sales, and ensuring customer satisfaction. This individual will act as the primary point of contact for assigned customers, building trust and understanding their needs to deliver exceptional service and maximize loyalty. This role requires strong communication, interpersonal, and analytical skills, coupled with a passion for building meaningful connections.
RESPONSIBILITIES:
- Develop and maintain relationships: Build rapport with assigned customers,understanding their needs, concerns, and goals. Regularly communicate,providing updates and proactive support.
- Drive sales and upsell/cross-sell opportunities: Identify potential business growth within existing accounts by recommending relevant products or services.Negotiate contracts and close deals.
- Proactively engage with potential customers via phone to introduce and discuss products and services.
- Respond promptly to inbound inquiries and calls to qualify leads, nurture relationships, and convert to customers.
- Convert leads into customers, consistently meeting or exceeding assigned quotas
- Resolve customer issues: Address inquiries, complaints, and challenges promptly and effectively, ensuring customer satisfaction.
- Track and analyze customer data: Utilize CRM systems and data analysis tools to gain insights into customer behavior, preferences, and trends.
- Develop and implement customer engagement strategies: Design and execute campaigns, promotions, and initiatives to drive customer engagement and loyalty.
- Collaborate with internal teams: Work closely with sales, marketing, and other departments to ensure a seamless customer experience and achieve shared goals.
- Stay informed of industry trends: Stay abreast of market developments,competitor offerings, and best practices in customer relationship management.
- Prepare reports and presentations: Generate reports on customer interactions,sales performance, and key metrics. Present findings to stakeholders.
QUALIFICATIONS:
- Bachelor's degree in business, marketing, communication, or a related field.
- 2 years of experience in customer relationship management or sales.
- Excellent communication, interpersonal, and negotiation skills.
- Strong analytical and problem-solving abilities.
- Proficient in CRM software and data analysis tools.
- Ability to work independently and manage multiple priorities effectively.
- Strong team player with a collaborative attitude.
- Experience in pool industry preferred
SCHEDULE:
- 2 Shifts Available
- THURSDAY- MONDAY
- MONDAY- FRIDAY
SALARY:
- Base Pay plus commission
BENEFITS:
- Medical, Vision, and Dental Insurance
- Short and Long Term disability paid for by company
- Employee Assistance Programs for mental health and wellness
- Paid Time Off
- 10 Company Holidays
- Training and Development Opportunities
- Employee Purpose Plan
Salary
$45,000 - $50,000 per year
Job Summary
JOB TYPE
Full Time
SALARY
$53k-64k (estimate)
POST DATE
02/29/2024
EXPIRATION DATE
05/25/2024
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The following is the career advancement route for Customer Relationship Specialist positions, which can be used as a reference in future career path planning. As a Customer Relationship Specialist, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relationship Specialist. You can explore the career advancement for a Customer Relationship Specialist below and select your interested title to get hiring information.
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