TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has more than 625,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. Against the backdrop of global megatrends like device proliferation, automation and new work, TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.5 billion devices around the world.

Job Description

As a member of the Customer Support team, you will provide Level 1 technical support to end-users and assist with billing; working with clients to ensure the successful delivery of services.

• Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
• Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
• Conduct online demonstrations to explain software functionalities to existing customers as needed
• Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
• Determine potential for sales opportunities and forward sales leads to the responsible teams
• Make customer satisfaction calls and participate in surveying customers to further improve service delivery
• Follow up on outstanding service issues to ensure customer success

Qualifications

• High School diploma or GED
• Associates or Bachelors degree in relevant field or equivalent work experience is preferred
• 1 years prior work experience in a high volume call-center, customer care role is highly preferred
• Excellent oral and written fluency in English
• Bilingual, (Spanish or Portuguese) a PLUS, not required
• Advanced knowledge of Windows® operating systems is required
• Intermediate knowledge of MS Office software is required
• High level of IT and technical knowledge with interest in the IT field

Additional information

• Full time position at the office in Clearwater, FL, USA
• It's all about the team: become part of a community that values respect, support and open feedback.
• Our teams collaborate and work with each other towards a common goal.
• We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages.
• We offer career development and a top tier benefits plan including medical, dental, vision, and 401k match.
• We offer perks like free snacks, company celebrations, team events, health & wellness activities.