You haven't searched anything yet.
Job Description
Core Function :
This position requires the ability to articulate in a clear and precise manner and the ability to obtain information quickly and accurately.
Essential Duties & Responsibilities :
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
Interacts with office personnel on support related issues.
Responds to all Help Desk tickets within one business day and creates relevant documentation.
Distributes newly created documents to more experienced team members for review and posting on SharePoint.
Follows standard escalation procedures.
Utilizes existing documentation in the SharePoint system to complete recurring tasks.
Basic troubleshooting of internal network issues.
Works with Procurement Administrator to procure computer supplies within company guidelines.
Documents recurring IT tasks.
Follows closed Help Desk tickets with relevant documentation and distributes to more experienced team members for review and to post on SharePoint.
Trains junior members in applicable policies / procedures.
Supervisory Responsibilities :
None
Minimum Knowledge, Skills and Abilities required :
Associate degree in business, information technology, or CIS / MIS.You must possess an understanding of HDI best practices or be HDI certified.
A Certification / MCP is a bonus.
2 years of experience in a support role.
Proven technical knowledge and understanding.
Must be a resourceful and innovative problem solver.
Ability to work in a professional manner, be flexible, and handle interactions with all levels of the organization.
Demonstrated ability to communicate well with other members of the IT department and with non-technical end users.
Self-directed, organized, and motivated.
Physical and Mental Demands
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media;
use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another.
Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.
perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.
General office environment
General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time.
Work is generally performed within an office environment, with standard office equipment available.
Position Type
Reg. Full Time Benefitted
Hiring in the following location(s) :
Wilmington, DE; Philadelphia, PA
Scheduled Work Days
Scheduled Work Hours
8am - 5pm
Last updated : 2024-05-20
Full Time
Business Services
$54k-68k (estimate)
05/21/2024
07/17/2024
pomeroy.com
NEWTON, KS
3,000 - 7,500
1982
Private
BOB POMEROY
$1B - $3B
Business Services
Pomeroy is an IT service management company that offers infrastructure development, staffing, managed workplace, procurement and client support services.
The job skills required for Desktop support include Troubleshooting, Help Desk, Oral Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop support positions, which can be used as a reference in future career path planning. As a Desktop support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support. You can explore the career advancement for a Desktop support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
01/31/2022: Norfolk, VA
With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
03/04/2022: Bangor, ME
They often deal with clients who are having trouble with their systems, which can frustrate customers.
03/20/2022: Houston, TX
Responsibility includes installing and maintaining hardware and computer peripherals.
02/26/2022: Cedar Rapids, IA
Installing and upgrading operating systems and computer software.
03/30/2022: Atlanta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
01/25/2022: Springfield, OH
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
03/01/2022: Pittsburgh, PA
Monitor day to day computer performance.
03/05/2022: Bismarck, ND
Understand the customer’s grasp of technology.
02/06/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Desktop Support.