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Call Center Representative
Police and Fire Federal Credit Union
Bensalem, PA | Full Time
$46k-58k (estimate)
7 Months Ago
Call Center Representative
Police and Fire Federal Credit Union Bensalem, PA
$46k-58k (estimate)
Full Time | Banking 7 Months Ago
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Police and Fire Federal Credit Union is Hiring a Call Center Representative Near Bensalem, PA

Principal Mission

Deliver exceptional member service via the telephone, maintaining existing member relationships and developing new ones by utilizing Product Knowledge and Cross-Sales skills in support of the Credit Union's sales and marketing goals.

Major Qualifications

  • Knowledge and understanding of Credit Union products and services.
  • Ability to cross-sell products and services.
  • Well-developed verbal communication and human relations skills.
  • Ability to use a personal computer; entering information via keyboard and accessing information from a computer screen.
Ability to answer incoming

Major Responsibilities

  • Assist all members who contact the Credit Union, by telephone, with their financial transactions and needs, including, but not limited to: posting transfers, providing requested account information and related transactions, taking loan applications.
  • Cross-sell Credit Union products and services to existing members. TMSRs are expected to utilize product knowledge and cross-sales skills to recognize cross sell opportunities.
  • Utilize product knowledge and cross-sales skills to establish new relationships with potential members who call to inquire about Credit Union membership.
  • Successfully learn all steps of the Member Connect process and incorporate the Member Connect framework into every member call.
  • Assist all members who call PFFCU for account service, provide accurate account information and efficiently perform account transactions, while limiting errors.
  • Use the Call Center Member Connect Five Step Process as a framework for each member call.
  • Support departmental service goals by answering a daily volume of calls, which is determined each day by the total number of calls received, the individual number of hours worked, the average number of TMSRs working and the individual loan application totals.
  • Support PFFCU’s loan growth goals and strategy by successfully promoting and selling loan products identified by a cross-sell screen through the use of the Member Connect process.
  • Achieve all sales and non-sales goals established for the department.
  • Convey a sense of interest and knowledge to the member by demonstrating a high level of member focus and a pleasant, professional tone of voice.
  • Make every effort to handle member calls completely and efficiently without transferring calls to other Credit Union departments or employees.
  • Assist members in resolving account discrepancies, forwarding problems to Supervisors only as necessary.
  • Forward member feedback to a supervisor or manager so issues can be addressed before members are unduly impacted.
  • Achieve certification in Product Knowledge and Cross Sales within six months of assuming position.
Support PFFCU’s corporate values of member service, teamwork, commitment, and performance.

PFFCU is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. PFFCU complies with Philadelphia’s Fair Chance Hiring Law

Job Summary

JOB TYPE

Full Time

INDUSTRY

Banking

SALARY

$46k-58k (estimate)

POST DATE

10/09/2023

EXPIRATION DATE

05/02/2024

WEBSITE

pffcu.org

HEADQUARTERS

BENSALEM, PA

SIZE

200 - 500

FOUNDED

1938

TYPE

Private

CEO

MICHAEL J KEYES

REVENUE

$200M - $500M

INDUSTRY

Banking

Related Companies
LEAF Commercial Capital Firstrust Bank PSECU Sarno and Son Formalwear
About Police and Fire Federal Credit Union

PFFCU provides financial products and loans for real estate and automobile industries.

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The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Representative job description and responsibilities

Call center representatives must be professional throughout each phone call and to other call center employees.

02/12/2022: La Crosse, WI

Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.

01/09/2022: High Point, NC

A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.

12/14/2021: Galveston, TX

The representatives should also use their problem-solving skills to resolve customer queries effectively.

01/05/2022: Sioux City, IA

The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.

12/26/2021: Greensboro, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Representative jobs

Working as a call center representative requires a fast typing ability.

12/22/2021: Orange, CA

Perfect for Call Center Representatives with two to five years of experience.

12/20/2021: Roanoke, VA

Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.

02/10/2022: Greenville, MS

Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.

02/28/2022: Jamestown, NY

Previous call center experience preferred but not required.

12/17/2021: Greenville, MS

Step 3: View the best colleges and universities for Call Center Representative.

Butler University
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