Competitive Base Salary - Experience Required

****EXCELLENT MEDICAL, DENTAL, VISION BENEFITS: 75% to 95% of premiums covered by PFFCU*****

****401K – PFFCU contributes automatic 6% regardless of employee contribution after 1 year*****

Location: 3325 Street Road, Bensalem, PA 19020

*Note: This is NOT a remote position

JOB DESCRIPTION

Summary/Objective

• To ensure Police and Fire Federal Credit Union members, staff and vendors are provided with an ultimate level of service. This service is delivered via actions, accountability and with integrity. Individual must be responsible and knowledgeable in all aspects of all Operations department jobs.

Essential Functions

General Responsibility

• Perform assigned functions within the Operations department – Mainly working in Centrix, and with Visa in order to file members dispute claims on their debit card for non-fraudulent charges.
• Staff member will need to be able to work in multiple systems at one time; be detail oriented, organized, and be comfortable interacting with members over the phone, even in intense situations.
• Apprise manager, assistant manager, and/or group leaders of any daily work challenges.
• Post necessary totals to general ledger for settlement with accounting department, which are associated with your assigned Operations functions.
• Perform general ledger reconcilement with accounting department and assist with necessary research, which are associated with your assigned Operations functions.
• Keep all necessary reports up-to-date, which are associated with your assigned Operations functions.
• Login and answer Operation department queue calls and meet monthly goals.
• Assist all departments when member issues occur in a timely manner

Additional Responsibility

• Assist, or in the absence of an employee, fully perform all other Operations functions.
• Perform all other duties assigned by manager, assistant manager, and group leaders.
• Follow all credit union policy and procedures.
• Remain current and knowledgeable of all aspects of local, state and federal regulations that affect the credit union.
• Remain active in Police and Fire Federal Credit Union’s BAI Online University.
• Remain active and ensure completion of annual required compliance training.
• Ensure your personal work area is clean, secure, and well maintained in conjunction with the clean desk policy.
• Assist other areas of the department if issues arise, or time permits.

Knowledge, Skills, and Abilities

• Professional, well-developed interpersonal skills. Must project a positive image as a representative of the Credit Union.
• Considerable judgment is required. Must analyze complicated situations and apply functional principles to develop solutions.
• At least 2-3 years of experience in a member service position at a financial institution
• Work requires an intermediate knowledge of a personal computer, entering information on a keyboard and accessing information from a computer screen, Symitar, Word, Excel, and Microsoft Outlook, Centrix and Visa Online.
• Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.).
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving and obtaining information, building relationships, or soliciting cooperation.

PFFCU is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. PFFCU complies with Philadelphia’s Fair Chance Hiring Law;

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person