Position Location: Remote

Summary:

Troubleshoot highly technical problems, which may require assessing source code to analyze and resolve problems. This requires advanced troubleshooting skills and must be able to adapt and create non-standard approaches to problem solving.

Job Responsibilities:

• Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations

• Perform code upgrades without supervision.

• Be responsible for, and master multiple subject matter areas of responsibilities.

• Identify and document best practices within their subject matter areas of expertise.

• Provide continuous process improvement suggestions.

• Maintain and document Standard Operating Procedures.

Skills:

• Complex troubleshooting in a mission critical production environment.

• IT Customer Service/Problem Management Resolution experience.

Must Have Skills / Experience:

- Hadoop

- Informatica

Nice to Have Skills / Experience:

- Teradata/Oracle

Soft Skills:

Leadership experience

Good communication

Time Management

Education/Experience:

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required or equivalent work experience.

• 8 years experience required.