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Position Location: Remote - prefer Eastern Time Zone, but Central Time Zone can work, as well
Summary:
Troubleshoot highly technical problems, which may require assessing source code to analyze and resolve problems. This requires advanced troubleshooting skills and must be able to adapt and create non-standard approaches to problem solving.
Job Responsibilities:
• Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations
• Perform code upgrades without supervision.
• Be responsible for, and master multiple subject matter areas of responsibilities.
• Identify and document best practices within their subject matter areas of expertise.
• Provide continuous process improvement suggestions.
• Maintain and document Standard Operating Procedures.
Skills:
• Complex troubleshooting in a mission critical production environment.
• IT Customer Service/Problem Management Resolution experience.
Must Have Technical Skills/Experience:
Nice to Have Skills:
Education/Experience:
• Bachelor's degree in a technical field such as computer science, computer engineering or related field required or equivalent work experience.
• 3-5 years experience required.
Contractor
Banking
$63k-85k (estimate)
02/29/2024
05/06/2024
pnc.com
CLEVELAND, OH
>50,000
1983
$10B - $50B
Banking