PMCO is hiring a Field Service Technician in Springfield, MO.

Salary: $50K - $80K depending on experience travel incentives

Shift: Day Shift 80 % travel required

Location: Springfield, MO

Job Duties and Responsibilities:

• Provide onsite technical assistance to customers which includes but is not limited to new machine site acceptance testing, start-up commissioning, customer training, service contracts, warranty, and billable work.
• 80 % travel to customer siters servicing equipment and installing new equipment.
• Promote sales of new equipment, parts, and service by gathering pertinent information on customer’s needs and projects.
• Report daily service contact and activities with customers via service reports, e-mails, and telecommunications to the Service Manager.
• Report daily job-related expense activities to the Service Manager as required and per company policies.
• Perform Pre-FAT’s and FAT’s (Factory Acceptance Tests) and assist manufacturing operations when not traveling.
• Responsible for making travel arrangements (rental car, airfare and hotel accommodations), utilizing the company’s assigned travel agency and per company policies, with little to no supervision.
• Develop support solutions for customers through partnership with a Senior Service Technician to ensure the customers’ needs are met.
• Leverages knowledge of Senior Service Technician in regard to methodologies, skills, and tools.
• Perform site evaluations of equipment for customer and/or business unit.
• Care for and maintain tools, toolboxes, and calibrated diagnostic tools.
• Obtain and maintain current OSHA 10 certification at a minimum.
• Obtain and maintain current safety training certifications and licenses, such as LOTO, Motorized Equipment (forklift, aerial lifts), PPE, Fall Protection, etc.
• Travel to customer locations including international travel will be 75% minimum and up to 90% during peak demands.
• Performs other related duties as required and assigned.
• Ensures lessons learned applied to future efforts.
• Must have a valid driver’s license.
• Maintain company provided cell phone and laptop computer and abide by company internet policies.
• Regular, in-person attendance due to necessary teamwork and personal interactive nature of this position.
• Overtime is a mandatory condition of employment and frequent in this position.
• The ability to work in a constant state of alertness and safe manner.

Knowledge, Skills, and Abilities:

• Experience with biopharmaceutical capital equipment and/or someone who has done similar service work.
• Working experience with Programmable Logic Controller (PLC).
• Strong interpersonal skills with a mechanical aptitude that allows for effective communication of the product to our customers.
• Ability to efficiently utilize Microsoft Office.
• Ability to use hand tools and calibration diagnostic tools.
• Excellent communication skills both orally and written.
• Ability to work well under pressure and manage time effectively, in a constantly changing environment.
• Ability to take initiative and implement outside-the-box ideas.
• Ability to work independently or in a team.
• Ability to establish and maintain working relationships with individuals at all levels and customers.
• Self-starter and goal oriented.
• High School Diploma or equivalent.
• One (1) to three (3) years’ experience in customer relations preferred.
• One (1) to three (3) years’ experience in electrical and mechanical theory and diagnosis preferred.
• One (1) to three (3) years of experience with pharmaceutical grade steam generation system maintenance and repair preferred.

If you are interested, please apply!

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Work setting:

• In-person

Work Location: In person