Pay is based on job experience and availability. Pay is the noted hourly rate plus additional Performance Bonuses.

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POSITION SUMMARY

Are you looking for a better work-life balance? As a family-owned business we have reasonable operating hours, and we are closed on major holidays so our team members can spend time with their families.

Play Day Café opened in 2016 and is a family owned business operating an indoor playground facility with a cafe and party center for children ages infant through 12 years. At 15,000 square feet, we are the largest indoor playground facility in Ohio. The mega-sized playground brings a modern, obstacle course approach to children's fitness through active play and we pride ourselves as being an industry leader in our area for Family Entertainment and Recreation Centers. We have won many local awards over the years for best birthday parties and best indoor play space.

The Shift Manager is responsible for overseeing the facility operations and customer experience; accountable for revenue and profitability, team management, and execution of facility procedures and processes. The Operations Manager ensures an enthusiastic, fun and high-energy atmosphere for all guests for maximum customer satisfaction. To be successful in this position you must be fun, energetic, self-motivated, excel in customer service and be approachable and positive.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Partner with Management Team to achieve company objectives as provided, such as sales, profitability, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
• Oversee and manage the facility team by setting clear team goals, delegating tasks, motivating team members and providing training and feedback as necessary
• Oversee and ensure team members execute according to facility processes, procedures and standards and hold the team accountable for performance; provide training and feedback as necessary
• Respond to all guest requests, problems, complaints or questions in an attentive, courteous and efficient manner. Use creative reasoning to overcome objections and concerns to ensure customer satisfaction.
• Handle all assigned staffing responsibilities to include hiring, training, scheduling, discipline and termination; ensure proper staffing in each area of the facility and adjust as required
• Manage assigned inventory by ensuring supplies are maintained at the appropriate level and products are received in correct unit count and condition in accordance with facility policies and procedures
• Management of facility, including opening and closing the doors, protection of company equipment and assets, key management and ensuring the facility is maintained and in excellent condition at all times according to facility procedures and standards
• Reinforce guest and operational focus through MBWA (Managing By Walking Around)
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance to facility policies and procedures
• Act proactively to ensure smooth team operations and effective collaboration
• Ensure team executes special events, holiday activities and other daily/weekly activities as required to a high standard
• Build and leverage strong, lasting relationships with internal and external guests
• Fill-in for other positions and assist employees as required to uphold facility standards and customer service experience (e.g., Guest Services, Café Associate, Play Monitor, Party Concierge, etc.) 
• Ensure facility safety and security procedures are adhered to at all times
• Ensure that all guests are given responsive, friendly and courteous service at all times
• Enforce compliance with facility rules and procedures at all times
• Assist Management Team with completing employee evaluations and observations per facility procedures and policies
• Ensure the equipment and facilities are kept clean and in accordance with health and safety regulations and facility procedures; and are used in an appropriate way
• Represent a high-standard of customer service at all times

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Must be 18 years of age
• Ability to work and be flexible with all shifts, weekends, and special events is required. Weekends are required.
• Bachelor's degree in recreation management, event planning, hospitality, marketing, entertainment promotion or related field preferred
• A minimum of 3 years of related experience managing a team of hourly associates in a service focused industry (retail, restaurant, hospitality, entertainment, etc.)
• Ability to perform all positions within the facility (Café Associate, Play Monitor, Guest Services, Party Concierge, etc.)
• CPR and First Aid certification is a plus
• Prior experience working in a Family Entertainment Center a plus
• Ability to manage a large team through motivation and maintaining a positive employee morale
• Ability to understand policies, procedures, standards, specifications, guidelines and training programs and hold team accountable
• Ability to read, speak, write and understand English
• Ability to maintain high-energy throughout the entire shift
• Proficient interpersonal and communication skills
• Ability to frequently communicate, interact and build relationships with guests, including children of various ages
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be able to adapt to a broad range of customer interactions, inquiries, and complaints
• Must be able to make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information
• Ability to work in a fast paced environment
• Willingness to maintain a clean, healthy, and safe working environment
• Ability to learn and use company point of sale system
• Ability to coordinate multiple activities with attention to detail
• Ability to provide a high quality of customer service by ensuring friendly and courteous guest interactions at all times to make each guest’s experience positive
• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence
• Comply with Personal Appearance and Grooming policy that presents a professional appearance which for example, prohibits displaying tattoos, piercings in excess of two per ear, and unnatural hair colors, such as blue or pink 
• Ability to work individually and as part of a team
• Self-motivated and learns quickly