Requirements and Responsibilities

Key responsibilities encompass, yet are not confined to:

- Training Hours from 8:00 am to 4:30 pm EST with Regular Shift hours from 9:30 am to 6:00 pm EST.

- Managing inbound customer service and technical support inquiries from our merchant base. Utilizing available documentation and support resources to ensure precise assistance.

- Exercising professionalism and tact in resolving occasional critical or challenging scenarios.

- Ensuring prompt and efficient resolution of merchant inquiries.

- Identifying emerging trends and communicating them to facilitate continuous process enhancement.

- Undertaking any other pertinent tasks vital to the company's success and merchant satisfaction.

Qualifications include, but not restricted to:

- Demonstrated proficiency in collaborative teamwork while meeting established responsibilities.

- Commitment to delivering work of exceptional quality.

- Adherence to established processes and proactive exploration of solutions in instances of process documentation gaps.

- Enthusiasm for ongoing professional development and learning opportunities.

- Adept problem-solving skills

- Possession of a high school diploma or equivalent qualification.

Job Type: Full-time

Pay: $19.50 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Ability to Commute:

• Culpeper, VA 22701 (Required)

Ability to Relocate:

• Culpeper, VA 22701: Relocate before starting work (Required)

Work Location: In person