POSITION SUMMARY:

The Human Resources Assistant is responsible for managing and administering New York Department of Labor (DOL) unemployment, workers' compensation, and life insurance claims. This position plays a vital role in ensuring the accurate and compliant processing of these claims, as well as providing support and guidance to employees throughout the claims process.

JOB DESCRIPTION:

1. DOL Unemployment Claims: This involves handling unemployment claims filed by former and present employees, verifying eligibility, and preparing required documentation to dispute claims. The HR Assistant will also represent the agency in DOL hearings and maintain organized records of unemployment claims and communication.

2. Workers' Compensation Claims: The HR Assistant will serve as the primary point of contact for employees reporting workplace injuries, initiating the claims process, and collaborating with insurance providers, medical professionals, and legal counsel. They will also maintain detailed records of workers' compensation cases and provide updates to relevant parties.

3. Life Insurance Claims: Administering and processing life insurance claims on behalf of employees and beneficiaries. This includes assisting beneficiaries with claims, working with insurance carriers to ensure timely processing, and maintaining records related to life insurance claims.

4. Claims Reporting: Preparing and submitting regular reports related to unemployment, workers' compensation, and life insurance claims, including analyzing data, identifying trends, and areas for improvement in claim processes.

5. Employee Support: Being the point of contact for employees with questions or concerns related to claims, providing guidance on the claims process, and maintaining open communication to keep employees well-informed throughout the claims process.

RESPONSIBILITIES:

1. Must be punctual and ready to work at assigned start time.

2. Able to participate and promote a team environment.

3. Answer phones in a professional and timely manner.

4. Ability to perform various computer functions, assisting with communication between departments and overall office operations.

5. Assists the Director of HR with effective problem-solving and decision-making approaches, identifies root cause of problems and issues, formulates potential solutions, solicits appropriate input, and evaluates effectiveness of solutions.

6. Knowledge of the use of the following office equipment: Computer, Telephone, Copy Machine and Fax.

7. Respect patient and employee rights and privacy, ensures security of protected information, practices in an ethical manner and is compliant to the agency’s compliance program and privacy policies.

8. Maintains a professional attitude and appearance.

9. Demonstrate knowledge of management principles and human relation skills necessary to direct and supervise staff.

10. Demonstrate knowledge of regulatory agency requirements for home care programs and patient issues/problems.

11. Participates in the agency’s safety meetings.

12. Participates in the development of Policies and Procedures.

13. Understanding of the New York State Department of Health regulations concerning personnel record compliance for licensed home care agencies.

14. Knowledge of employee benefits programs.

15. Assists the Director of HR with day-to-day operations of home health, compliance with all pertinent, current rules, resolutions standards and guidelines.

16. Makes written and oral reports/recommendations to the Director of HR and Director of Operations as necessary concerning the operations of the agency.

17. Identifies legal requirements and government reporting regulations affecting Human Resources function (e.g., OSHA, DOH, NYS LAW).

18. Ensure that disciplinary actions are administered fairly and without regard to race, color, creed, national origin, age, sex, religion, handicap, or marital status.

19. Providing information to employees on counseling, benefits and other services and programs available to them.

WORK ENVIRONMENT: Works in an office environment with regular exposure to staff and patient elements and occasional stress.

COGNITIVE REQUIREMENTS: Must work cooperatively with others and perform a wide variety of complex and complete tasks involving office equipment and machinery.

QUALIFICATIONS:

· A college degree is required, or three (3) years of office experience in a home care setting.

· Proficient in Microsoft Office Suite and HHA Exchange.

· Excellent organizational skills with attention to detail.

· Excellent interpersonal and communication skills.

· Investigative ability, highly organized, self-motivated, takes initiative.

· Adaptability to pressure.

FUNCTIONAL ABILITIES: The physical demands described here are representative of those that must be met by an employee to successfully perform the essentials of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands and fingers, handle or feel, and to talk and/or listen on the phone and in person. The employee is occasionally required to reach with hands and arms. The employee must regularly lift and/or move up to ten pounds and occasionally lift and/or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to focus.

• Must be able to read twelve point or larger type.
• Must be able to lift, stoop and bend effectively to be able to perform the above-listed job functions.

Must be able to hear adequately with no more than an amplifier on the phone and speak in a manner understood by most people.

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Home care: 2 years (Required)

Language:

• Spanish (Preferred)

Work Location: In person