POSITION SUMMARY:

Coordinate continuous home care services, for the clients with the assignment of the Home Health Aides who have fulfilled all necessary contractual and regulatory requirements, ie. In-service training (State, Federal, and contractual regulations). Ensure that the Home Health Aides are properly instructed about the specific needs of the client and that services are provided as prescribed by the client’s Plan of Care. Track aides’ services and collect and maintain time reports.

JOB DESCRIPTION

• Understand the day-to-day operations as it relates to the coordination of patient care in a home setting.
• Ability to define problems and tasks, collect data and establish facts, take action and facilitate resolve.
• Ability to perform various computer functions, assisting with communication between departments and overall office operations.
• Knowledge in use of the following office equipment: Computer, Telephone, Copy Machine and Fax.
• Performs related duties as required and assigned by Team Leader, Director of Patient Services and Director of Operations.
• Demonstrates a commitment to maintain a high degree of patient satisfaction and strives to work as a team player with the other coordinators.
• Reports major incidents to appropriate departments.

RESPONSIBILITIES:.

1. Review and follow up on all messages distributed so that any issues or problems are resolved in a timely manner.

2. Assignment of qualified aides to patient cases. If necessary prompt replacement the day prior to or immediately if needed for the same day.

3. Effectively communicate and document all case related changes, incidents, issues.

4. Verify and document the HHAs’ scheduled attendance throughout the day.

5. Inform supervisor and Human Resources regarding corrective action for HHA as needed.

6. Maintain efficient methods of ensuring patient continuity of care.

7. Able to participate and promote a team environment.

8. Establish and maintain accurate reports ( ie. Availability, weekend and holiday coverage, replacement form and missed visits).

9. Report to the Team Leader, Coordinating Supervisor and Administrator to ensure the area cases are properly staffed.

10. Refer Home Health Aides with Clinical issues to the Director of Patient Services or designee.

11. Apply corrective action upon identification of HHA problematic issues related to the quality of patient care using the disciplinary matrix as a guideline.

12. Reviews compliance statistics to assure that all home care workers employment pre-requisites are current before assigning them to cases on an ongoing basis.

13. Strives to maintain consistency of care by assigning the same home care providers to the patient.

14. Receives all complaints made by care givers regarding working conditions, and personnel practices or policies, and works to resolve the complaint in the employee’s best interests in conjunction with management staff.

15. Respect patient and employee rights and privacy, ensures security of protected information, practices in an ethical manner and is compliant to the agency’s compliance program and privacy policies.

16. Answering and routing phone calls.

17. Perform general office duties.

18. Sorting/filing/scanning duty sheets.

19. Maintains a professional attitude and appearance.

20. Respect patient and employee rights and privacy, ensures security of protected information, practices in an ethical manner and is compliant to the agency’s compliance program and privacy policies.

21. Perform a variety of clerical and data entry tasks and all other duties as assigned by Team Leader and Coordination Supervisor.

22. Assists with On-Call as scheduled by Supervisor.

WORK ENVIRONMENT: Works in an office environment with regular exposure to staff and patient elements and occasional stress.

COGNITIVE REQUIREMENTS: Must work cooperatively with others, and perform a wide variety of complex and complete tasks involving office equipment and machinery.

QUALIFICATIONS:

· High school diploma/ equivalency required. Two years of College preferred.

· Three years of general experience required, preferably in health care or related industry required. Supervisory experience preferred.

· Proficient in Microsoft Office Suite, HHA Exchange and Internet

· Excellent leadership and problem solving skills

· Able to maintain a scheduling system manually and date entry proficiency.

· Excellent organizational skills with attention to detail.

· Excellent interpersonal skills.

· Investigative ability, highly organized, self-motivated, takes initiative.

· Understands the regulations governing the home care field, related to Medicare, Medicaid and other insurance.

· Understanding of communicating effectively with employee, patients and their families, medical and community affiliates in order to develop positive relationships.

· Ability to communicate effectively both in the oral and written form.

· Adaptability to pressure.

· Good communication skills.

FUNCTIONAL ABILITIES:

· Must be able to read twelve point or larger type.

· Must be able to lift, stoop and bend effectively so as to be able to perform the above listed job functions.

· Must be able to hear adequately with no more than an amplifier on the phone and speak in a manner understood by most persons.

CONFIDENTIALITY: Agency records are maintained in a safe and secure area with specific access availability to ensure confidentiality. Agency records, files, documents and reports are the exclusive property of the Agency. Only authorized personnel will have access to clinical/financial/personnel records.

Responsibilities of this job position have clearance for access to the following confidential information:

• Employee files which include all employee care information, medical orders, assessments, and reassessments.
• Agency staff with access to computer files holds all information in strictest confidence in the processing, storage and discarding of all data. Only authorized personnel will have access to written and computer data information; Authorized personnel will be assigned passwords/access codes to computer files necessary to conduct their responsibilities. This job requires the accessing and viewing of confidential materials, up to and including.