Description

Planned Parenthood of Greater Washington and North Idaho (PPGWNI) is looking for an energetic and versatile Health Care Assistant (medical receptionist) to join our team in Spokane Valley! The HCA is the first person our patients see when they visit us, and create the first impression of our health centers. Our HCA's are experts at providing excellent internal and external customer service and exhibit exceptional verbal communication skills. Duties include patient check-in and check-out with attention to detail throughout the process; verify insurance eligibility, collect co-pays, providing information, materials and supplies. Must be self-motivated; demonstrate a responsible work ethic and reliability. People who excel in this role are compassionate, proactive, meticulous and organized, comfortable with change, and are motivated by a genuine desire to make a positive, lasting impact in the lives of our patients and community.

This is a full-time position (37.5/week) working Monday-Friday and some Saturdays. Our schedule balances the needs of our staff with those of our patients. This position does require travel to our other health centers up to 25% of the time, but will be home-sited at our Spokane Valley Health Center.

Being fully vaccinated against COVID-19 is an essential requirement of working at PPGWNI religious and medical exemptions will be considered upon request.

Requirements

Core Responsibilities 

• Ensure the patient’s experience is exceptional. Anticipate needs, provide accurate information, help troubleshoot barriers, answer questions, and communicate with compassion and respect.
• Thoroughly explain all PPGWNI funding sources, services, and ask for client donations.
• Correctly verify details throughout the check-in and check-out process.
• Maintain patient privacy, including all HIPAA regulations as well as additional organization privacy and security practices.
• Actively works with the Health Center Manager and other members of clinical management to further the goals of the clinic.

Required Qualifications

• A demonstrated commitment to PPGWNI's mission statement.
• Excellent verbal communications skills and interpersonal skills.
• Flexibility in work schedule including working early mornings, evenings and Saturdays. 
• High-capacity – when needed, you’re able to work at a fast pace and comfortably manage a complex workload.
• Demonstrated ability to balance efficiency with attention to detail.
• Valid unencumbered driver's license, proof of insurance, and personal vehicle required.

Bonus Qualifications

• Bilingual in English/Spanish.
• Previous experience in a medical setting.
• Knowledge of Electronic Medical Record (EMR) systems.
• Have used Spanish in a medical setting.
• Work experience in Sexual Reproductive Health.

Travel

• Required up to 25% of the time to various PPGWNI health centers.
• Valid unencumbered driver's license, proof of insurance, and personal vehicle required.
• Travel will be reimbursed and time spent traveling is paid.

What it’s Like to Work at Planned Parenthood

We understand that excellent patient care starts with staff who feel respected, cared for, and engaged in their work. With that in mind, we constantly work to ensure that staff needs are met and that we are providing a supportive workplace where everyone feels like they belong. All employees have access to:

• Generous PTO and paid holidays.
• 401k retirement plan with up to a 5% employer match.
• A full benefits package – including medical and dental – with the individual employee’s insurance premiums covered 100%.
• Ongoing training and professional development opportunities.
• Additional $1/hr. compensation for staff who pass our internal Spanish competency test.
• Multiple scheduling options.
• Remote work options as their role allows

Working at PPGWNI is more than a job. It is an opportunity to help ensure that all Washingtonians have access to affordable, high-quality sexual and reproductive health care and accurate education so they can lead healthy lives. We approach our work through a health equity lens, seeking to break down the barriers that prevent individuals from accessing the health care and information they need and deserve. If this sounds like somewhere you’d fit in, please apply! 

Who We Are and What We Do

PPGWNI is a leading health care provider, educator, and advocate, serving nearly 32,000 adults and teens throughout Central and Eastern Washington and North Idaho annually. For over 50 years, our dedicated staff have been providing every person in our community access to the comprehensive health care services, education programs, and fearless advocacy they need to be healthy and plan their futures. PPGWNI is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. Many of our employees don’t have “traditional” experience in their roles, or took a winding path to get where they are today, so if you see your background fitting in with what we’re looking for please apply!