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Planet Fitness - Baseline Fitness is Hiring a Customer Service Representative Near Hudson, WI

Job Details

Job Location: Hudson (HUD) - Hudson, WI
Position Type: Full-Time/Part-Time
Salary Range: Undisclosed
Job Category: Customer Service

Description

Job Summary

Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities

  1. Greet/meet potential members, providing a great customer experience
  2. Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
  3. Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
  4. Help maintain the neatness/cleanliness of the club

Shift Expectations (4 8 hour shifts)

  • 1 hour (minimum): Deep cleaning
  • 1 hour (minimum): Continued Training
  • Full Shift: see Essential Duties and Responsibilities

Qualifications


Essential Behavior Requirements

  1. Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
  2. Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem
  3. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
  4. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

  • Strong customer service skills
  • Basic computer proficiency

Physical Demands

  • Standing and walking at least 75% of the shift
  • Talking in person or on the phone at least 75% of the shift
  • Must be able to lift up to 50 lbs less than 30% of the time

Job Summary

JOB TYPE

Other

SALARY

$39k-49k (estimate)

POST DATE

11/18/2023

EXPIRATION DATE

06/01/2024

Show more

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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.

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