Job Summary: Integrity Communications and Solutions, Inc is seeking a full-time Customer Service/Project Manager in Hudson, WI. ICS is searching for a highly motivated and dependable individual who enjoys working in a fast-paced environment and is willing to work extra hours during projects/peak periods. Employee will assist in preparing work requests, keep clients informed on job status, and find new technicians. The position will be 8 am – 5 pm, Monday through Friday, with some scheduled on-call duties after hours and on weekends.

Join our small office with a fun family atmosphere! No one is just a number here! Our casual attire, free on-site parking and flexibility make ICS a great place to work!

Duties and Responsibilities:

• Compose work orders and assign to appropriate vendor
• Ensure that all work requests are completed in a timely manner
• Communicate with client base on status of work orders
• Maintain written records of all work orders in database
• Review work orders on a regular basis and update status
• Conduct research to find new technicians in necessary areas
• Establish and maintain rapport with client base
• Perform administrative duties
• Assist in composing quotes/estimates for clients as requested
• Perform other related duties as needed

Knowledge, Skills and Abilities:

• Proficient in Microsoft Outlook and Internet. FileMaker knowledge a plus.
• Excellent written and verbal communication skills
• Typing/computer processing skills
• Customer service skills
• Ability to establish priorities and multi-task

Credentials and Experience:

• Bachelors Degree and Technical Background preferred, but not required.

Include resume and cover letter (with salary requirements) when applying for position.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Education:

• High school or equivalent (Preferred)

Work Location: In person