Real Estate Operations Coordinator

Your Opportunity:

You have the opportunity to be surrounded by, learn from and grow with the top 1% of real estate professionals in North America. Come grow with us as our Operations Coordinator. We have a proven path and will provide you with the models, systems, tools, coaching, training, and accountability that ensure success. Show up with the will and commitment to succeed. In addition to creating a limitless growth path for your career, you also can earn opportunities for revenue share, growth share, vesting, investing, and earning an opportunity to become a part of our consulting team.

Who Develops You: Team Operator

What You're Great At:

You are an organized, methodical and driven professional with a servant leader's heart. Systems are your jam - creating them, implementing them, refining them. Your attention to detail is unsurpassed and you thrive on your high standards, quality of work, and your ability to serve others. You are an empire protector focused on protecting the time and resources of yourself and the rest of the team.

What You'll Do:

• Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals.
• Act as the liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers, as needed.
• Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for the Team Operator.
• Own the agent onboarding and retention process, including holding training events in person and virtually.
• Create and own systems for maintaining integrity of the database, including holding agents accountable to activities.

• Follow the systems to ensure agent productivity, making adjustments as needed to improve efficiencies.

• Plan and execute a minimum of 4 client events per year and monthly agent events that are done at a high level to drive business referrals.
• Ensure all team receipts are obtained and submit to the finance team, when reports are generated, take ownership of finding opportunities to reduce expenses.
• Create and maintain the team's operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity.

• Provide a world class client experience for clients through phone and email on behalf of the team through contract and beyond.
• Manage the listing launch and contract to close process for all transactions, including overseeing a virtual assistant that completes most of the process.
• Coordinate photography, staging, sign installation, and other listing launch functions, as needed.
• Commit to weekly 1:1 coaching sessions, PLACE training, and Brivity training.

Skills and Character Necessary:

• Self-starter and self-motivated
• Concerned about doing things the right way
• Take extreme ownership of responsibilities and tasks
• Notice and take pride in the details
• Follow a current process as well as improving them and create new processes
• Learning-based and growth-minded
• Team player who can interact with varying types of personalities within a group
• Tech savvy and a willingness to learn new systems
• Positive and direct communication, both written and verbal
• Proven ability to lead yourself and others with conviction
• Owning projects once asked to do them and initiating follow up with status updates to the team operator
• Ability and desire to focus on one task for at least an hour during time blocks
• Ability to problem solve and use critical thinking daily
• Have a "do whatever it takes" mentality
• Proactive vs. reactive
• Impeccably organized
• Knowledge of basic office suite software and calendaring systems
• Excellent time management skills
• Calm and motivated under pressure
• Have patience with a high volume, detailed role
• Use social media for the benefit of the company as an ambassador
• Flexible and adaptable

Required Background:

• Requires a prior work history that demonstrates the ability to plug into and improve existing systems and provide an enthusiastic level of support to a team
• 1 years experience in an operations/administrative role
• GA real estate license and real estate experience is not required but preferred.
• Experience and comfort with speaking to clients and vendors over the phone and in person

Other Details:

• Compensation starts at $50,000 a year, with additional compensation in the form of referral commissions (if licensed) and a 10% bonus structure based on the success of hitting the team production goal.
• This role does include comprehensive benefits that encompass Medical, Dental, and Vision, 401(K), and more!
• This is a FULL TIME role, that will be in person, Monday through Friday from 8:30 am to 5 pm. There may be the occasional need to work evenings and weekends for events.
• We are excited to meet the person(s) that truly believe they could be a match!