Director of Operations

Your Opportunity:

You have the opportunity to be surrounded by, learn from and grow with the top 1% of real estate professionals in North America. Come grow with us as our Director of Operations. We have a proven path and will provide you with the models, systems, tools, coaching, training, and accountability that ensure success. Show up with the will and commitment to succeed. In addition to creating a limitless growth path for your career, you also can earn opportunities for revenue share, growth share, vesting, investing, and earning an opportunity to become a part of our consulting team.

Who Develops You: Team Operator

What You're Great At:

You embody a blend of organization, methodical approach, and unwavering drive, coupled with the empathy and ethos of a servant leader. You excel in the realm of systems – whether it's crafting, implementing, or fine-tuning them. Your commitment to detail is unparalleled, and you find fulfillment in upholding high standards and delivering quality work while prioritizing service to others. As a guardian of efficiency, you staunchly protect the resources and time, not only for yourself but for the entire team, ensuring the collective capacity to thrive and succeed.

What You'll Do:

• Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, lead generation, agent recruiting, tracking, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals.
• Hire, train, lead, and develop all members of the operations team, as needed.
• Own a piece of the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator.
• Own the agent and staff onboarding process, including holding trainings in person and virtually
• Create and own systems for maintaining integrity of the database, including holding agents accountable to activities.
• Manage the quality of all listing launches and contract to close, including inspecting the quality of tasks completed by others and creating systems for increased efficiencies and experience.
• Lead your team to provide a world class client experience for clients through phone and email on behalf of the team pre-contract, through contract, and beyond.
• Plan and execute events for agents and clients that are done at a high level to drive business referrals.
• Responsible for all financial systems, accounts payable, accounts receivable, the budget, and profit and loss statement - beyond what is provided through company resources, including taking ownership of actively identifying and driving opportunities to reduce expenses.
• Create and maintain the team's operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity.

• Keep the team leader informed of any challenges that arise and help to develop solutions.

• Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings.
• And additional responsibilities as needed

Skills and Character Necessary:

• Able to consistently show up with integrity, ownership, and intentional actions
• Detail-oriented and excellence-driven
• Collaborative team player and effective leader
• Self-motivated and project-owner
• Values authenticity, vulnerability, and humor within in a tight-knit team culture
• Focuses on tasks during dedicated time blocks
• Clear and positive communicator
• Problem-solver with critical thinking skills
• "Do whatever it takes" mentality
• Adheres to and improves processes
• Committed to continuous learning and growth
• Proactive and organized with excellent time management
• Handles high-pressure situations calmly and efficiently
• Patient and detail-oriented in high-volume roles
• Utilizes social media for company benefit
• Adaptive and flexible

Required and Preferred Background:

• Requires a prior work history that demonstrates strong, successful leadership ability, the ability to plug into and improve existing systems, understand complexities of a process flow and lean processes, and provide an enthusiastic level of support to a team.
• Ability to write reports, business correspondence, and procedure manuals.
• 2 years experience in a role leading an operations department at a high level
• Previous experience building out and implementing new systems and process
• Having a real estate license is not required for consideration of this role, but is expected to be obtained within 6 months of employment.

Other Details:

• Compensation for this role is dependant on experience, starting at $45,000 a year, and includes competitive benefits and opportunities for growth
• This role will be in person Monday through Friday from 8:30 am to 5:30 pm
• This role may travel 1-2 times per year locally or out of state for conferences

Potential matters more than checkboxes! We're seeking individuals who are eager to learn and grow, even if you don't tick off every qualification on the above. We value enthusiasm, adaptability, and the drive to excel. Your unique perspective could be exactly what we need. Let's meet and explore the possibilities together!