SUMMARY:

Case Manager’s primary focus is to address the specialized case management needs of participants in a homeless youth outreach program. The Case Manager works in coordination with partner agencies to address the broad array of client needs through referral to providers of necessary services, and in providing assistance with benefit and identification assistance. The Case Manager acts primarily as a care coordinator and client case manager, and may perform duties that include outreach, prevention and risk reduction, crisis intervention, health education, referral for substance abuse and mental health counseling, and benefits counseling. Emphasis on transitional living clientele.

CRITICAL COMPETENCIES:

Encourage and practice:

• organization and priority setting
• flexibility
• effective communication with peers and supervisors
• teamwork
• encourage youth to build positive, stable relationships with caring adults and peers
• value of diversity
• understand the impact of trauma and implement learned models to respond in an effective manner
• ability to function as an adult model to young people and to foster an environment of inclusiveness and youth empowerment especially with populations who have experienced trauma
• understand the philosophy and utilize the basic tenets of competency-based and solution-focused approach for working with youth
• know, understand and utilize effectively crisis intervention skills (ability to anticipate, assess, intervene, remediate and stabilize)
• be able to confer and consult with other professionals
• possess and use interview and observation skills
• critical thinking and judgment skills
• effective public speaking skills
• ability to speak about all areas of Pivot services and be a subject matter expert regarding Pivot’s programs and statistics serving youth in need
• ability to use Microsoft Office products, including Word and Excel, as well as be able to perform research on the internet, and input data into PASIS and/or HMIS.

ESSENTIAL DUTIES, RESPONSIBILITIES & EXPECTATIONS:

• Assess client readiness for case management services based on needs and ability and willingness to participate in program.
• Create case plans for clients with short, medium, and long-term goals and the steps to achieve those goals.
• Assist in developing savings and budget plans in preparation for eventual independent living, including the development of benefit enrollment applications.
• Conduct crisis intervention assessment with potential program youth.
• Advocate for clients with agencies and service providers to minimize barriers to clients receiving needed services.
• Follow up with referrals to ensure that clients receive and access necessary services in a timely manner
• Conduct intakes to assess housing needs, education, vocational/educational, medical, and financial barriers.
• Develop creative strategies with youth and provide resources in the areas of education, vocation, employment, social supports, finance, wellness, and housing.
• Build and maintain relationships with program stakeholders including schools and community providers.
• Represent Pivot at schools, meetings, and community events.
• Plan, implement, monitor, and evaluate youth's goals and objectives.
• Collect, evaluate, and enter data pertaining to youth’s goals and objectives.
• Follow Pivot policy & procedures.
• Perform other duties as assigned.
• Coordinate and develop transitional plans for youth graduating from high school and entering adulthood.
• Serve youth per guidelines in the Transitional Living Program
• Assist Pivot staff in presentations on behalf of the agency to advocate for disconnected and unaccompanied youth.
• Develop strategies to increase client resources & program effectiveness.
• Serve as an active liaison for referrals and school personnel.
• Develop service delivery plans for clients.
• Provide intensive level Case Management services.
• Will be active in creating pathways for referral generation.
• Carry an active caseload.
• Provide community education groups to youth.
• Assist with housing navigation

• EDUCATION/ EXPERIENCE
  • possess a 4-year bachelor’s degree from an accredited college or university, in social services or related field, with at least two years’ experience working with youth in need.
  • certification as a Case Manager II or III required, if not case management certified must be willing to complete.
  • experience teaching life skills to youth in need
• LEADERSHIP, CHANGE MANAGEMENT & PERSONAL EFFECTIVENESS
  • demonstrates a commitment to the vision, mission and the “spirit” of the shelter and agency.
  • demonstrates compliance to confidentiality/privacy standards as required by the agency and the law
  • demonstrates strong self-initiative and self-motivation.
  • demonstrates effective time, organizational and prioritization skills.
  • demonstrates team skills and respects differences in others.
• LANGUAGE & COMMUNICATIONS SKILLS
  • ability to read, analyze and interpret general periodicals, professional journals and government regulations.
  • ability to write reports, business correspondence and maintain accurate statistical data using MS Word
  • ability to effectively present information and respond to questions from groups of youth, employees, management and the general public
• MATHEMATICAL SKILLS
  • ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
  • ability to compute percentages, rates, and averages
  • ability to interpret graphs and statistical data
  • ability to use MS Excel
• REASONING ABILITY
  • ability to define problems, collect data, establish facts, and draw valid and accurate conclusions
• OTHER QUALIFICATIONS

Applicant must:

Applicant must:

• possess Case Management I or III certification or be working toward certification.
• possess and produce a valid Oklahoma Driver’s License and current vehicle insurance verification.
• must obtain and maintain CPR and First Aid Certifications

ESSENTIAL FUNCTIONS & PHYES-ILICAL REQUIREMENTS:

• 
  Physical Demands:
  • Includes standing, walking, bending, carrying, lifting, hand and finger dexterity, kneeling, vision and hearing.
    • Sedentary: heavy
    • Standing and walking: must be able to walk/stand 50% of the time
    • Bending: bends and stoops up to 100 times per day
    • Carrying: may carry up to 50 lbs. May move equipment (average push force 20 lbs.)
    • Lifting: with assistance, lifts, moves and/or transfers patients who may weigh up to 300 lbs.
    • Pushing: average push force of 20 lbs. per day
    • Reaching: reaches overhead up to 50 times per day
    • Hand/finger dexterity: may apply pressure with hands. May utilize keyboard up to six hours per day.
    • Kneeling: may assume hand/knee position up to 25 times per day
    • Vision: must be able to see in order to read, write, provide client care, supervision and assess client condition
    • Hearing: must have hearing sensitivity, aided or unaided, sufficient to hear low level conversations of clients and equipment alarms set at usual levels. May utilize telephone three to five hours per day
• Environmental Conditions:
  • Includes exposure to hazardous risks and work environment conditions: moderate
    • Moderate exposure to hazardous risks, including potential for exposure to infections and communicable diseases, blood and body fluids, and electrical equipment
  • Potential for bodily injury related to lifting or incidents of workplace altercations
  • Must follow universal safety precautions
  • Exposed to constant interruptions, noise, disagreeable odors and assorted chemicals
  • Exposed to contact with adolescents who may exhibit physical and behavioral outbursts related to mental health conditions

Work from home options:

X Yes No (up to 4 hours in one day, unless otherwise approved)