Job Description - Case Manager (Post MDP)

OVERVIEW

The Diversion Hub is a comprehensive, one-stop network dedicated to assisting justice-involved individuals in Oklahoma City by harnessing the power of multiple support agencies through combined and synchronized services. Our goal is to provide life-stabilizing resources while empowering individuals to reduce their encounters with the criminal legal system through enhanced support services, including case management, data integration, and coordinated communication under one roof. Case managers will provide direct case management services to clients and act as the primary point of contact and liaison between the client, Justice Navigator, and the service navigators.

RESPONSIBILITIES

Case Managers will focus on supporting the execution of the Diversion Hub's programs and mission. The Diversion Hub seeks to make lasting, transformative improvements in the lives of the clients seeking assistance that have been impacted by the criminal legal system. The responsibilities of the Case Manager include:

• Demonstrating the values expected within the program, and for promoting the mission of the organization.
• Coordinate continued case management services to individuals that have completed the Misdemeanor Diversion Program.
• Collaborate with the Misdemeanor Diversion Program staff members to ensure effective and efficient continuity of care for individuals that successfully or unsuccessfully complete 90-day diversion program.
• Conducting regular intakes of clients, documenting progress notes, developing service plans, reporting critical incidences, collaborating with partner service navigators, and maintaining complete and comprehensive records for clients.
• Conducting client assessments to aid in the creation of individualized service plans that are focused on client safety, stability, and self-sufficiency, while maintaining a focus on assisting the client with getting out of the criminal legal system.
• Assist identifying potential Misdemeanor Diversion Program clients.
• Complete other activities necessary to provide case management to active and former Misdemeanor Diversion Program clients.
• Evaluating client risk and assessing need for immediate intervention.
• Attending court with client and advocating on their behalf.
• Preparing necessary documentation to provide to the court on behalf of a client, while collaborating closely with the Justice Navigator and any onsite service navigators.
• Serving as on-going liaison to partner agencies, attorneys, law enforcement, and all referring sources.
• Maintaining adequate communication channels with Justice Navigators, onsite service navigators, clients, and all referring agencies.
• Submitting all required case management reports timely.
• Facilitating client access to needed supports and resources such as but not limited to housing, employment, government benefits, food, ID assistance, clothing, referrals to mental health providers, referrals to physical health facilities, referrals to substance abuse services, vocational opportunities, drug tests, and court order classes.
• Assisting client to develop natural resources and to navigate community social support networks.
• Always adhering to agency code of ethics and professional standards including maintaining strict client confidentiality.
• Attending all staff development, trainings and meetings as required.
• Any other duties within the scope, spirit, and purpose of the job and/or organization.

EDUCATION AND EXPERIENCE

1 to 3 years of experience in social work, communication, criminal justice, political science, or similar human service area.

ADDITIONAL JOB REQUIREMENTS

• Clearance of background check.
• Must have own transportation for site visits. Valid driver's license and insurance on motor vehicle in accordance with state law and agency requirements.

QUALIFICATIONS OF THE IDEAL CANDIDATE

• A working knowledge and interest of the criminal legal system.
• Passion to serve those that have been impacted by the criminal legal system.
• Demonstrate excellent oral and written communication skills.
• Be able to interact with persons of diverse cultural and socioeconomic backgrounds in a manner that demonstrates sensitivity toward cultural differences and respect for everyone.
• Possess maturity and judgment consistent with the high level of responsibility.
• Demonstrate flexibility in position requirements.
• A proven track record developing and maintaining community partnerships and building effective collaborations.
• Proven ability to meet multiple deadlines and balance numerous projects while maintaining a perspective on long-term goals.
• Independence and self-confidence to act decisively and, at the same time, an ability to receive, integrate and translate others' ideas and suggestions.
• A hard working, positive, mission-driven and extroverted work style.
• A welcome attitude to constructive criticism of their work.
• Analytical skills, quantitative and qualitative.

COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS

Intermediate computer, mobile device and internet skills with knowledge of software programs including but not limited to:

• Windows and Microsoft Office Products
• Cloud-based File Sharing such as Google Drive and SharePoint
• Adobe Products
• Client Databases

PHYSICAL DEMANDS

While performing the duties of this job, the employee must be able to sit over long periods of time and be able to talk, hear, sit, stand, walk; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl climb stairs, lift and or move items of up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. Must have excellent command of English language and grammar, both verbal and written. Must be able to manually operate and use a computer. Must be able to clearly hear and understand telephone conversations.

EQUAL OPPORTUNITY PROVIDER

The Diversion Hub has a policy to provide equal employment opportunities to all qualified persons without regard to race, creed, religion, sex, sexual orientation, age, national origin, physical or mental disabilities, marital status or any other status or characteristic protected under federal, state or local law.