Hostess / Host

Job Title: Hostess / Host

Reports To: General Manager

FLSA Status: Non-Exempt

Summary: A hostess / host coordinates the guest’s greeting, seating and thanks the guests of the restaurant. A hostess / host maintains the restaurant wait system.

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

• Making sure that all menus are well wiped, are free of stains or spots and are complete.
• Ensuring that entry doors are hygienic free from debris and welcoming.
• Keeping an eye on the dining room, bathrooms, entryway, and ensuring that cleanliness is maintained in all operations.
• Greeting guests politely and escorting them to their respective tables and ensuring that they are comfortable.
• Making sure the guests are seated and well served.
• Saying goodbye to guests and enquiring from them about the quality of services provided at the restaurant and thanks the guests for their business. This also involves checking with the guests to record any problem experienced.
• Maintains the restaurant wait system.
• Performs all side duties as assigned

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Guest Service – Greets guest friendly and hospitable. Responds promptly to guest needs; Responds to requests for service and assistance.

• Oral Communication - Speaks clearly; listens to guests; responds well to questions.

• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent.

• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments;

• Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certificates and Licenses:

Food Handler’s Card

Local government food safety certification where applicable

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather); work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; extreme cold (non-weather) and extreme heat (non-weather). The noise level in the work environment is usually loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to use hands to finger or handle. The employee is occasionally required to sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. Stamina to work up to 40 hours each week, more if needed. Be able to work open, mid, and close shifts as required.