This is an entry-level administrative role, focusing on printing and mailing correspondence and requests to our customers. Although administrative, this role has high accountability and plays a critical role in ensuring compliance and/or regulatory mandated policy tasks are completed flawlessly, on time, and specific to workflow expectations.

How You’ll Do It

• Provide responsive, timely, and relevant service to customers and partners

• Handles printing and mailing responsibilities in-office for all correspondence and requests from customers
• Maintains SLA’s set by Customer Service team in a consistent and efficient manner
• Consistently meet customer service goals related to printing and mailing work

• Model the behaviors and strategies necessary to successfully resolve issues for small business owners and partners in all channels

• Applies Salesforce training and knowledge to document and complete policy and agency requests within SLA's set by Customer Service
• Seeks and provides resolutions to issues while applying new information to existing context to help prevent future issues

• Participate in ongoing training

• Complete other administrative or clerical duties associated with partner & policyholder service as assigned

The Right Stuff

• A High School Diploma or GED is required. Bachelor's Degree or college coursework preferred.
• 1 year of administrative experience preferred.
• Learning to be open to feedback, present your own views in a direct and open manner, present clear written and verbal communication, and give the benefit of the doubt.
• Learning to recognize your own mistakes, learn from mistakes, and apply new information to existing context.
• Learning to apply analytical and critical thinking skills and solve simple problems within the role.
• Learning to consider the needs of others on the team or in other functions and develop and sustain collaborative working relationships while fully committing to a decision once made.
• G-Suite Tools, Printers, Salesforce, Collaboration tools (slack is preferred), basic office machines.
• Basic self-direction and responsibility for own tasks, deliverables and timelines.

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