PHMC is proud to be a leader in public health. PHMC requires that all employees are fully vaccinated with the Covid-19 vaccine before the first day of employment.

The Clinical Monitor and Referral Coordinator Manager is an intensive position with two main areas of responsibility: (1) the provision of monitoring and support to DHS Parenting Collaborative provider agencies conducting parenting education program. and (2) Manage the DHS/PC referral service and staff person to ensure that all requests for parenting education services are addressed and accurately documented (both communication and outcomes). In addition this person will interface with DHS/PAN staff to ensure that parents that MANDATED (children removed from the home or Court referred) to receive DHS/PAN services and or PC classes.

Program Monitor Responsibilities:

• Establish relationships with agencies in order to provide guidance and support.
• Schedule, conduct, and document site visits to assess program capacity, services, quality and compliance.
• Maintain active working files for each agency which contains all reports and documentation, and provide copies of all documentation for master files.
• Assist agencies in complying with evaluation procedures as required by DHS.
• Monitor and document agencies’ performance, including successes and problems in meeting goals and complying with program standards and requirements.
• Assist agencies that are experiencing problems in developing plans to address problems and conduct regular follow-up to ensure plan is adhered to.
• Review data intake, monthly class cycle and invoicing data submissions to assess program compliance and activity.
• Work with Fiscal Compliance Analyst, and assist in following-up with agencies to assure they are invoicing appropriately.
• Work with programs to ensure that agencies are able to receive DHS referrals.
• Research and distribute information to agencies regarding best practices, innovative service models, and other information regarding the provision of parenting services.
• Participate in monthly team meetings and general meetings of Collaborative agencies.
• Provide monthly written or oral reports to supervisor on each agency.
• Assist in database support and problem-solving.
• Identify concerns/issues both specific to individual agencies and common to all grantees, discuss concerns with supervisor, and assist in development of plans to address concerns.
• Assist in continuation application and/or proposal review.
• Assist in addressing specific questions and concerns from DHS.
• Supervise Program and Referral Monitor.

Referral Coordinator Responsibilities:

• Coordinate with DHS/PAN staff to provide appropriate referrals for parents who have children in placement and refer parents to PC classes depending on parental need.
• Communicate and Coordinate with CUA providers to ensure that PE classes occur in CUA areas.
• Accept referrals from DHS, provider agencies and other sources of parents in need of parenting education programs.
• Complete standard assessment of parenting education needs, family demographics, referral source and other pertinent information.
• Make referrals to DHS Parenting Collaborative groups which best meet parents’ needs.
• Follow-up and confirm all referrals to assure that intended services are received.
• Document all referrals and confirmations in the DHS Parenting Collaborative Referral Services Access database.
• Provide referral data for reports to DHS.
• Work to ensure that providers are reporting back on the status of all referrals made, with the goal of minimizing the number of pending referral records.
• Ensure that providers are submitting up to date class cycle information to support the referral process and communicate with the Project Director when this is not the case.
• Make presentations about the DHS Parenting Collaborative to DHS, social service agencies, and other community organizations.
• Supervise and Train all staff on referral process to ensure that coverage is provided consistently.

Skills:

• Extensive experience working with community-based organizations serving parents and families. Familiarity with policies and practices related to the delivery of parenting services.
• Extensive experience working with city programs including DHS.
• Proficient in Microsoft Excel, Word, and Access.
• Excellent written and oral communication skills.
• Strong organizational and analytical skills.
• Ability to assess organizational capacity and service delivery.
• Excellent administrative and organizational skills and attention to detail.
• Ability to prioritize multiple assignments.
• Ability to work both independently and as part of a team.

Education and Experience:

• Master’s degree preferred - preferably in social work or public policy and administration or related field.
• 10 or more years of experience in coordination of services, parenting education or other parenting support program or agency.

Salary:

• Commensurate with education and experience.
• Grade 19.