JOB DESCRIPTION

Job Title

Key Accounts Customer Service Specialist

Job Description

Key Accounts Customer Service Specialist (Murrysville, PA)

As the Key Accounts Customer Service Specialist, you will provide customer service support with customers, company sales and / or service representatives to handle a variety of pre-sales or post-sales service functions for our Respironics Sleep products division.

Your role :

• Displaying a commitment to quality by following required quality procedures and standard practices.
• Managing customer expectations by thoroughly explaining process, identifying, and mitigating challenges, and establishing clear communication lines.
• Understanding customer needs and providing solutions based on available tools.
• Proactively identify issues and address short term and long-term solutions and search for opportunities for continuous improvement.
• Assist sales account managers in tracking customer metrics and coordinating efforts to assist with customer needs.
• Coordinate with manufacturing, distribution, and remote services to ensure order fulfillment.

You're the right fit if :

• You possess a college degree or relevant training / background experience.
• You’ve acquired 2 years of Customer Service Experience.
• Your skills include excellent verbal and written communication skills, as well as analytical and good problem-solving skills.
• You’re capable of working autonomously or collaboratively within a team, and proficiently using Microsoft Office software, particularly Excel and Outlook.
• You can work in a fast paced and possibly stressful environment while maintaining a professional demeanor.
• Knowledge of Philips Respironics medical and software equipment a plus.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.

Do the work of your life to help improve the lives of others.

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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.

Learn more about our commitment to diversity and inclusion .

Additional Information

Company relocation benefits be provided for this position. For this position, you must reside in within commuting distance to Murrysville, PA .

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.

Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Last updated : 2024-05-21