As the Service Manager, you will directly manage Service and Dispatch staff members. This includes but is not limited to include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Your specific duties in this role will include:

• Stay abreast of industry technological developments and convey this knowledge to team members
• Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics
• Interface effectively with other departments
• Monitor, through various reports, the skills and work performance of each assigned Service Technician
• Enforce procedures concerning use and recording of results of testing equipment and/or appropriate manufacturer and Company instructions; enforce use of personal protective equipment (PPE); monitor safety performance of employees and take corrective action as appropriate
• Ensure employees provide superior customer service; conducts ride-a-longs with Service Technicians; conduct post-service call audits on a routine basis; review third party surveys with technicians
• Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems
• Attend Zone/District safety meetings, promote a safe work environment
• Promote and support the Company brand

• We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace