126 Customer Success Manager Jobs in Dallas, TX
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Peterson Technology Partners is Hiring a Customer Success Manager Near Dallas, TX
Job Details
Job Overview:
As a Customer Success Manager, you will be a key player in ensuring our clients success and satisfaction. You ll collaborate with cross-functional teams, understand customer needs, and drive solutions that align with their goals. If you re passionate about customer relationships and thrive in a dynamic environment, this role is for you!
Key Responsibilities:
- Customer Relationship Management: Build and maintain strong relationships with clients. Understand their business objectives, challenges, and pain points.
- Product Adoption and Training: Guide customers in effectively using our information technology products. Provide training sessions and ongoing support.
- Customer Health Assessment: Regularly assess customer health, identify areas for improvement, and proactively address any issues.
- Problem-Solving: Collaborate with internal teams to resolve technical issues, staffing concerns, and recruitment challenges.
- Onboarding and Implementation: Lead the onboarding process for new accounts. Ensure smooth implementation and alignment with customer goals.
- Sales Collaboration: Work closely with sales teams to identify upsell opportunities and promote additional services.
- Feedback Loop: Gather feedback from customers and relay it to relevant departments for continuous improvement.
- Staffing and Recruitment Support: Assist clients in talent acquisition efforts. Understand their staffing needs and recommend suitable candidates.
Qualifications:
- Bachelor s degree in Information Technology, Business, or related field.
- Customer-Centric Mindset: Passionate about delivering exceptional customer experiences.
- Technical Aptitude: Familiarity with information technology concepts and tools.
- Problem-Solving Skills: Ability to analyze challenges and propose effective solutions.
- Communication Skills: Clear and concise communication with clients and internal teams.
- Adaptability: Comfortable working in a fast-paced environment.
- Staffing and Recruitment Knowledge: Understanding of recruitment processes and staffing industry trends.
Why Join Our Team?
- Opportunity to make a significant impact on customer success.
- Collaborative work environment.
- Competitive compensation and growth prospects.
Job Summary
Full Time
$104k-145k (estimate)
05/23/2024
06/06/2024
ptechpartners.com
Park Ridge, IL
50 - 100
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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