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Description
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Manager, Americas Customer Success Center - Cargo is responsible for the strategic planning and execution of the Americas Success Centre operations. Core duties include management and leadership of processes for the continuous improvement of the customer experience. Tactical emphasis is on customer care, quality management, workforce planning, coaching, and training. Performance metrics include call efficiency, low abandonment rate, staffing utilization and service performance. A commitment to excellence is demonstrated through continuous staff development, enhancing employee engagement, service, knowledge, skills, and morale.
Responsibilities :
Organizational Alignment:
Qualifications
Conditions of Employment:
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
Full Time
Transportation
$101k-143k (estimate)
03/15/2024
05/13/2024
aircanada.com
PUYALLUP, WA
15,000 - 50,000
1937
KEOLA PANGCHING
<$5M
Transportation
Air Canada is Canada's largest full-service airline and the largest provider of scheduled passenger services in the Canadian market, the Canada-U.S. transborder market and in the international market to and from Canada. Together with its Air Canada Express regional partners, Air Canada serves close to 35 million passengers annually and provides direct passenger service to more than 175 destinations on five continents. Air Canada is a founding member of Star Alliance, the world's most comprehensive air transportation network.