Romney Pest Control has been providing home pest control services to Texas for over 20 years. We are proud to provide the highest quality pest control service available in Dallas-Fort Worth, Austin, San Antonio, and Houston, TX. We’re committed to providing an effective and thorough pest control service!

For more information, please visit romneypestcontrol.com

Location: Irving, TX

Position Type: Full-Time

Schedule: M-F 9am-6pm

Customer Service Representative duties:

• Manage high-volume incoming calls and customer inquiries.
• Manage and maintain a customer “Sales lead” database.
• Respond to routine customer questions and concerns promptly as needed.
• Identify and assess customer inquiries to achieve customer satisfaction.
• Maintain an efficient calendar of day-to-day activities.
• Develop a strong knowledge of the company’s products, processes, and services.
• All other duties for Customer Service Representative assigned by management.

Comprehensive Benefit Plans:

• Paid Time Off, Paid Sick Time, & Paid Holidays
• Medical, Dental, and Vision Insurance
• Company Provided Life Insurance
• 401K – Employer Match
• Health Savings Account (HSA) - Automatic Employer Contribution
• Flexible Spending Account (FSA), Dependent Care FSA
• Voluntary Life Insurance (Employee, Spouse & Child)
• Voluntary Short-Term and Long-Term Disability
• Voluntary Aflac Options (Accident, Critical Illness, and Hospital Indemnity Coverage)
• Employee Assistance Program
• Educational Resources and Training provided on-the-job.
• Overtime (for applicable roles)
• Education and Training provided on-the-job.

Customer Service Representative requirements:

• High school diploma or equivalent.
• Strong Communication skills effectively through verbal, written and in person.
• Strong customer service and in-person presentation skills.
• Strong organizational, time management skills and ability to multi-task.
• Creative, patient and compassion to achieve customer satisfaction.
• Self-motivated.
• Firm knowledge of Microsoft Word, Excel, PowerPoint, Mac
• Pass a background check.
• Pest Control customer service experience preferred but not required.

PestCo - Founded in late 2021, PestCo is one of the 25 largest Pest Control companies in the US. Through our leading brands, we offer single-family residential, multi-family residential and commercial pest control services in key markets across the US. PestCo continues to expand through acquisition and strong organic growth. We emphasize that outstanding people are the key to our success.