Description

*Position may be held from any of our offices in Western New York!*

The Provider Relations Manager delivers leadership in the development, direction, execution, and evaluation of an effective provider relations program that supports the delivery of high-quality care coordination throughout the service area. This role develops and maintains an ongoing collaborative relationship with providers based on mutual respect, high-quality outcomes, and customer satisfaction. The Provider Relations Manager works to continually shape the network landscape, by offering education, creating solutions to providers. This role will act as a change agent ensuring that Provider partners are engaged, informed, and motivated to support health home care coordination in achieving identified outcomes. The Provider Relations Manager will listen to feedback from external stakeholders and work with internal departments to resolve any service issues and ensure continuous quality improvement. The Provider Relations Manager must be able to present information in an organized and professional manner.

Why Work for Person Centered Services?

When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own career goals:

• $1,000 HIRING BONUS!
• 20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your second year! 
• Comprehensive health insurance plans for you to choose what best fits your needs (Medical, Dental & Vision)
• 401(k) – the Company matches 50% of the first 6% up to a maximum of 3% (VESTED IN FIRST PAYCHECK!)
• Company paid benefits: basic life insurance, long-term disability, and starting July 1st we will be launching a Lifestyle Spending Account with a benefit of up to $500 set aside for employees to spend on wellness eligible expenses! 
• Employee Discount and Wellness Programs - Currently providing 3 paid hours per week for exercise/ personal wellness! 
• Professional development opportunities including mentorship program options and ongoing coaching

Position Responsibilities

• Acts as liaison between Providers and Person Centered Services developing and coordinating strategies to promote network development among Providers.
• Establishes collaborative relationships with Providers, maintains regular communication with them, providing support, training, educational materials and guidance as necessary.
• Develop systems to ensure effective coordination between providers and care coordination.
• Supports Provider issue resolution at local and regional levels and works toward creating solutions and preventative measures for identified trends.
• Develops or identifies tools to inform Care Coordinators of opportunities within the community that are available to people receiving care coordination to address the Social Determinants of Health and improve health and wellbeing.
• Evaluates the utilization of Providers within the service area and provides data to inform service development.
• Coordinates trainings for Providers on the use of the EMR Portal and ensures issues are routed to the appropriate help desk.
• Collaborates with the Care Coordination Department, QA Department, EMR Administrator and Senior Leadership Team to determine program outreach needs and adjusts strategies accordingly.
• Assists Providers in preparation for VBP and Managed Care as internal strategies are formulated.
• Regularly attends and maintains active involvement in assigned committee meetings.
• Participates in continuous quality improvement activities with various internal teams to improve service quality for provider agencies.
• Performs other related duties as required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."

Requirements

Position Requirements

• Bachelor’s Degree required
• Experience working with DD Provider Agencies preferred
• Knowledge of OPWDD funded services and supports preferred

Knowledge, Skills, and Abilities

• Knowledge of OPWDD, DOH or Health Homes preferred
• Detail-oriented and capable of professional, empathetic communication with key internal and external contacts.
• Strong presentation skills with a capacity to train others
• Ability to keep sensitive and privileged information confidential
• Demonstrates cultural competence
• Demonstrates ethical and professional responsibilities and boundaries
• Proactively approaches and prioritizes professional responsibilities
• Experience communicating to small and large audiences
• Ability and willingness to work in a fast-paced environment