Client Relations Specialist

We are seeking a Client Relations Specialist to join our team at TPC! The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service to our and t families. As a Client Relations Specialist, you are responsible for managing patient inquiries, complaints, and feedback, as well as working closely with various staff to ensure our clients are provided a proper standard of care.

Responsibilities

- Respond to patient inquiries via phone, email, and in-person, providing accurate and timely information.

- Manage patient complaints and feedback, escalating issues to appropriate staff members as needed

- Maintain a high level of patient satisfaction by ensuring a positive patient experience from start to finish

- Work collaboratively with team members to identify opportunities for improving patient care and service

- Develop and maintain relationships with families

- Maintain accurate patient records and documentation

- Attend training sessions and meetings as required

- Perform other duties as assigned by management

Requirements:

- Bachelor's degree in healthcare administration, business administration, or related field preferred

- Excellent communication skills, both verbal and written

- Strong problem-solving skills and ability to handle difficult situations

- Ability to work independently as well as collaboratively with others

- Excellent organizational and time management skills

- Savvy with technology (Microsoft Suite, Acrobat, CRM, Google Suite)

- Time management skills

Process Management Analyst

The most important skills for this job are organization and reliability. This is a entry-level

position. You want to be an innovative problem solver with a goal-oriented mindset. You will

also need to have minimal competency with computer programs like word and excel.

The Perfect Child is a healthcare provider that specializes in providing Applied Behavioral

Analysis Therapy to Children with Autism. Our model is to have the clinician focus on providing

the service, while we manage claim processing. Insurance companies have different

requirements for different plans, and every day policies can change. We look to provide

insurance companies with the proper information, so services can be covered. Projects arise

when insurance companies contest the coverage of our service. We compile data on previous

services provided and the processing of those claims to then make a determination of action for

how to manage the project. The outcome can include: the child’s therapy being secured, an

improvement to our own processes, and a higher settlement being provided by the insurance

company.

Role and Responsibilities

● Using benefits and eligibility for new potential clients

● Calling insurance companies and communicating with their representatives to inquire on

issues regarding claim submissions and benefits for a member

● Works with payers to determine reasons for denials, corrects and reprocesses claims for

reimbursement in a timely manner

● Make recommendations for improvement or enhancement to job

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k)

Flexible Schedule for Part-Timers

Parental Leave

Professional Development

Client Relations Specialist

Duties:
- Build and maintain strong relationships with clients to ensure customer satisfaction
- Serve as the main point of contact for client inquiries, concerns, and requests
- Provide timely and accurate responses to client inquiries via phone, email, or in-person meetings
- Collaborate with internal teams to address client needs and resolve any issues that may arise
- Conduct regular check-ins with clients to assess their satisfaction and identify areas for improvement
- Assist in the development and implementation of client retention strategies
- Prepare and present reports on client feedback, trends, and satisfaction levels

Qualifications:
- Proven experience in a client-facing role, preferably in a customer service or sales environment
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and the ability to think critically
- Detail-oriented with exceptional organizational skills
- Ability to multitask and prioritize tasks effectively
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Bachelor's degree in business administration or a related field is preferred

We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals and make a positive impact on our clients' experience.

To apply for this position, please submit your resume and cover letter to [email address]. We look forward to hearing from you!

Job Type: Full-time

Pay: $53,000.00 - $66,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person