3 Help Desk Technician Jobs in Fort Collins, CO
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Persistent Systems is Hiring a Help Desk Technician Near Fort Collins, CO
Persistent Systems is looking for a Help Desk Technician to support our geographically dispersed user base. You will be responsible for administration and internal support of the company’s PCs, printers, servers, phones, and related equipment. Day-to-day responsibilities include end-user support, license tracking, and performing PC maintenance, upgrades, and configurations on Windows 10 and Ubuntu. You will respond to inquiries and requests for assistance with software, hardware, and other problems requiring resolutions. You will provide expertise, advice, and advanced knowledge, to users including in-depth problem-solving to help diagnose and resolve system issues. You will also open, track, and close support tickets, while reporting back to end-users.
Position Responsibilities
- Provide helpdesk support and resolve issues for end-users
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Document and update internal technical procedures and How-To guides
- Automate and manage Windows and Linux workstation setup and deployment for new employees including hardware and software
- Maintain and support Linux based workstations and servers for updates, upgrades, and additional package installs
- Support the onboarding of new users
- Maintain inventory of all equipment, software and software licenses
- Assign users and computers to proper groups in Active Directory
- Perform timely workstation hardware and software upgrades and maintenance releases as required
Minimum Qualification
- Associate degree in Computer Science or a related field or equivalent experience
- 2 years of Helpdesk or related computer support experience
- Experience with Windows, Linux, Android, and iOS operating systems
- Advanced knowledge of the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Basic Networking and TCP-IP knowledge
- VOIP and IP Telephony knowledge
- Must have a United States security clearance or the ability to obtain a United States security clearance
Preferred Qualifications
- Bachelor’s Degree in Information Systems, Computer Science or related field
- Scripting and desktop automation experience
- Basic server administration experience
Job Summary
Full Time
IT Outsourcing & Consulting
$52k-65k (estimate)
12/02/2022
06/13/2023
persistent.com
DALLAS, TX
500 - 1,000
1990
GEORGE THOMAS
$50M - $200M
IT Outsourcing & Consulting
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About Persistent Systems
Persistent Systems is a global solutions company delivering digital business acceleration, enterprise modernization, and digital product engineering.
The job skills required for Help Desk Technician include Help Desk, Problem Solving, Active Directory, Operating System, Networking, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.
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