We are looking for a highly motivated Operations Coordinator to provide critical lab support as part of a PerkinElmer lab service team within a Customer account located in Cambridge, MA. The goal is to enable smooth facilitation and effective function of the working environment by providing a single point of contact to ensure the smooth running of the laboratory environment. This is a full-time onsite role in Cambridge, MA.

Job Responsibilities

Enhance the Customer Experience

• To be the first line of support for the scientific community, reporting any concerns and ensuring these are closed out in a timely fashion, i.e., acting as a single point of contact and helping ensure minimal disruption.
• Meet regularly with laboratory service providers to ensure open lines of communication.
• Support needs of filing, auditing, and reviewing documentation in compliance with Customer procedures
• Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
• To be the point of contact for equipment maintenance in liaison with team and customer lab staff, facilitating scheduling and hosting of engineering visits for maintenance and/or repair.
• Be involved in improvement work linked to the assignment.
• Perform other tasks as needed.
• Execution of regular inventory activities utilizing asset management tracking tools

Service Scheduling and Processing

• Monitor & respond to customer requests ensuring effective communication
• Process requests for equipment service
• Schedule regular maintenance and record all event activities in applicable CMMS
• Communicate timely program information to selected service providers to ensure satisfactory delivery of services

• Monitor & respond to customer requests, ensuring response times are within the requirements identified in the customer Statement of Work and Service Level Agreement.
• Review and schedule preventive maintenance and other scheduled compliance activities (OQ, PQ and validation) and dispatch, accordingly, coordinating scheduling meeting customer requirements.
• Follow up on service events to confirm the event has been completed and the customer is satisfied.
• Utilize applicable CMMS, to capture pertinent detail regarding the event.
• Complete follow-up transactions in an organized, detailed, efficient manner, meeting deadlines. Data entry is accurate and errors minimal.
• Work with service delivery team to ensure service delivery goals are met

Support your Team

• To work with Customer and PerkinElmer staff to ensure quality and compliance within the laboratory.
• To work with PerkinElmer and customer staff to help maintain lab documentation and coordinate archiving.
• To provide timely communication to lab users on impact of any site service work.
• This role will work closely with other teams to deliver lab support services seamlessly.
• May be required to cross-train and back-up other lab support areas.

Basic Qualifications:

• Associates degree with 1 years' experience in a customer facing role within a scientific environment OR

• High School Diploma with 2 years’ experience in a customer facing role within a scientific environment

Preferred Qualifications:

• Professional Certification/Associate degree in relevant field (Project Management, 6-Sigma, Business Administration, Supply Chain)

• Strong understanding of GLP/GxP and/or experience working in a compliance driven environment.

• Certified in 5S (Sort, Set in Order, Shine, Standardize, Sustain) principles

• Sufficient knowledge to independently carry out duties of chemical and safe handling practices.

• Intermediate knowledge of Occupational Health and Safety regulatory requirement

• A valid US driver’s license.

Other Requirements

• Ability to improve processes and drive continuous improvement.
• Strong verbal communication skills.
• Self-motivated and ability to work under pressure to balance conflicting deadlines. 
• Aptitude for technical and practical matters.
• Experience working in a compliance driven environment. 
• Service-oriented attitude combined with innovative thinking.
• Strong team player with experience in a high-quality customer service operation.
• Able to complete relevant paperwork according to principles of Good Documentation Practice.

Physical Demands

• Must be able to remain in a stationary position more than 25% of the time.
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite.
• Frequently use objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument/equipment), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
• Use of personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.

Working Environment

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
• Job pace may be fast and job completion demands may be high.
• Must be able to remain in a stationary position more than 25% of the time
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
• Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
• Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.

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The annual compensation range for this full-time position is $48,360.00 to $72,280.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.