Under the supervision of the Dental Director the Operations Coordinator will perform a variety of administrative and practice management functions that support the daily operations of the Dental department. The Coordinator will work with providers, dental supervisors and other staff to create an excellent patient experience. Responsibilities include but are not limited to: template management, referral processing and tracking, insurance/benefit plan verification and prior-authorization submissions. The Coordinator will be responsible for all incoming calls not related to basic scheduling, and tasks associated with cancellations due to provider absence or clinic closures.
Job Description: Operations Coordinator, Dental

Under the Director’s oversight, manages the department’s schedule templates in Epic, which includes opening/closing, and editing individual provider schedules. Manages the department’s outgoing and incoming referrals as instructed by providers, this includes scheduling appointments, submitting supporting documents, and patient outreach. Monitors the department’s referral report, submits prior authorization requests. Participates in the tracking of high risk patients. Assists with patient flow and waiting room management. Coordinates the department recall/waiting list Performs a wide range of clerical and administrative duties to support the department’s daily operations. Tasks include but are not limited to: copying, filing, faxing, correspondence, and responding to record and imaging requests from external providers. Coordinates and supports tasks associated with department’s performance improvement projects and compliance with regulatory requirements. Supports onboarding of Boston University Dental Residents, as needed Handles all incoming calls that Patient Access Coordinators (PACs) are not able to address. Verifies dental plans, benefits and coverage specific to patients’ treatment plan. Advises patients about out-of-pocket expenses and payment plan options Coordinates care for patients who need prior authorization for treatment plan

• High School Diploma or equivalent required
• Bilingual skills required (Spanish/English).
• Prior work experience in a health care setting (call handling, scheduling, customer service) preferably in a dental clinic

• Computer skills required
• Working knowledge of insurance verification processes
• Demonstrated ability to work cooperatively in a patient/customer centered, fast paced environment.