10 Call Center Supervisor Jobs in Princeton, NJ
PeopleShare is Hiring a Call Center Supervisor Near Princeton, NJ
Job Details for Call Center Supervisor :
- Hours: Monday- Friday, 3PM-11:30PM or OvernightSun-Thurs 8pm-4:30am
- Pay: $31-$34/hr
- Temp to Perm
- Supervise operations of about 10 call center employees
- Ensure smooth operations and workflow
- Respond to non-emergent and emergent travel related inquiries in support of Assist America's services. May include service requests including but not limited to:medical referrals, prescription assistance, repatriation of mortal remains, medical repatriation, medical evacuation;
- Receives non-emergency and emergency requests for Assist America services; obtains relevant information and inputs data; evaluates and prioritizes calls for services; acts as the first point of contact for clients over the phone; escalates as necessary.
- Document all case management-related information using Case Management Software (CMS)
- Performs data entry, maintains files and reference manuals; and performs other clerical duties;
- Provide liaison service to Assist America members, clients, and providers;
- Collaborate effectively with team members within and outside the Operations department to ensure seamless experience for the company's clients.
- Actively participate in department and interdepartmental meetings and share knowledge and insights to help strengthen the department and organization.
- Research information within in-house database of providers and other useful information to aid both clients and staff.
- Create a team environment by assisting colleagues as needed and participating in various assignments and events geared toward inter and intra-department causes.
- Monitors for all maintenance of Operations Center equipment.
- 5 years of experience in customer service
- 2 years of supervisory experience
- Experience or education in one or more of the following: RN, Paramedic, EMT, Certification in medical experience, medical case management, LPN, medical records, medical terminology, medical coding, or medical writing.
- Associate degree required; Bachelors degree preferred.
- Ability to command a room and ensure smooth operations
- Excellent communication skills required. Candidates must have the ability to speak, listen, and write in a professional manner.
- Command of time management and organizational skills.
- Travel-minded with an understanding of and appreciation for different cultures.
- Foreign language skills preferred
- Familiarity with Microsoft Office or similar suites of products.
Requirements: Job Type: Temp to HirePost Date: 03/18/2024
Job Summary
Full Time
$60k-80k (estimate)
04/23/2024
05/08/2024
peopleshareworks.com
READING, PA
200 - 500
2005
Private
SAMUEL W LAMANNA
$50M - $200M
Business Services
Related Companies
About PeopleShare
PeopleShare is a provider of staffing, workforce and payroll solutions for IT, education, finance, marketing, law and healthcare sectors.
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The Call Center Supervisor provides supervision and training to the call center staff.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Supervisor jobs
An excellent call center supervisor must have customer service and supervisory experience.
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Exceptional Communication Skills.
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Excellent Problem-Solving Skills.
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Spend Five Minutes Reviewing Yesterday’s Calls.
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