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The Medical Call Center Representative serves as the primary point of contact for customers seeking travel-related emergency assistance. This role is responsible for the accurate coordination of case management for all assistance requests by conducting research, providing assistance, and documenting case notes in accordance with Quality and Customer Service standards. Calls and documentation can include collection of medical information and HIPAA-compliant sensitive materials.
Assist America's 24-hour-a-day, 365-day-a-year Operations Centers are staffed by experienced, knowledgeable, multilingual emergency certified medical and assistance professionals. As a result, this role requires 3 shifts per week across both weekdays and weekends. Each shift is 12.5 hours and there are 2 shifts per 24 hours: 6:45am-7:15pm and 6:45pm-7:15am. The ideal candidate will be able to work one night shift per week. Exclusive night shifts are also available for interested candidates.
THIS POSITION IS ONSITE WITH NO REMOTE OPTION. CANDIDATES MUST BE LOCAL TO PRINCETON, NJ.
Responsibilities and Duties:
Qualifications:
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include color vision
About Assist America
Founded in 1990, Assist America, Inc. is the nation’s largest provider of global emergency medical services through employee and student benefit plans. We cover benefit holders and their dependents for business travel, vacations and personal trips for which the moral and legal employer responsibility is lifted. Our members enjoy complete peace of mind, freed from dealing with complex decisions and financial considerations during difficult times, and secure in knowing that a phone call to Assist America will put our vast network of resources in motion on behalf of any medical travel emergency. And, if appropriate medical care is not available locally, we will transport a patient, to the nearest facility capable of providing the required care.
Assist America is an equal opportunity employer and is especially interested in qualified candidates who can contribute to the diversity and excellence of the Assist America team.
Job Type: Full-time
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Work Location: In person
Full Time
$68k-84k (estimate)
04/28/2024
05/07/2024
assistamerica.com
Princeton, NJ
100 - 200
The job skills required for Medical Call Center Representative include Confidentiality, Communication Skills, Customer Service, Data Entry, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Medical Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Medical Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Medical Call Center Representative positions, which can be used as a reference in future career path planning. As a Medical Call Center Representative, it can be promoted into senior positions as a Nurse Supervisor - Phone Triage that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Medical Call Center Representative. You can explore the career advancement for a Medical Call Center Representative below and select your interested title to get hiring information.