Assist America Inc., an international company, has an exciting opportunity available for an experienced full-time bilingual Intake Specialist to join and grow with our team! Headquartered in Princeton, NJ, Assist America, Inc. provides emergency services for over 30 million travelers worldwide and has offices in the US, India, the Philippines, China, and Lebanon.

Reporting to the Operations Supervisor, the Intake Specialist serves as the primary point of contact for customers seeking non-medical travel related assistance. The role is responsible for the accurate coordination of case management for all assistance requests by conducting research, providing assistance, and documenting case notes in accordance with quality standards of the Company.

Founded in 1990, Assist America, Inc. is the nation’s largest provider of global assistance services through employee and student benefit plans. Our company was formed specifically to address the unique requirements of the insurance industry’s large membership groups. We pride ourselves on being the premier provider of global assistance services and on having a culturally diverse and geographically minded staff.

Primary Responsibilities will include but are not limited to the following:

• Act as the first point of contact for clients over the phone; document all case management-related information
• Collaborate effectively with team members within and outside the Operations department to ensure seamless experience for the company’s clients.
• Research information within in-house database of providers and other useful information to aid both clients and staff.
• Create a team environment by assisting colleagues as needed and participating in various assignments and events geared toward inter and intra-department causes
• All other duties as assigned

Qualifications:

• High school diploma required; College education preferred
• 2-4 years of experience in the Customer Service and/or Assistance industry or an equivalent combination of education and experience
• Excellent customer service skills
• Excellent communication skills required. Candidates must have the ability to speak, listen, and write in a professional manner.
• Command of time management and organizational skills
• Travel-minded with an understanding of and appreciation for different cultures
• Foreign language skills preferred - fluency in Arabic ideal
• Familiarity with Microsoft Office or similar suites of products
• Ability to remain calm during stressful situations and handle multiple tasks at one time
• Candidates must submit to and satisfactorily pass a physical examination which includes drug and alcohol screening
• Candidates must agree to and satisfactorily pass comprehensive background checks
• All candidates must sign a confidentiality statement relating to the disclosure / safekeeping of sensitive information deemed confidential by the Assist America
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include color vision.

Job Type: Full-time

Benefits:

• On-the-job training

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person

Experience:

• Customer service: 2 years (Preferred)

Language:

• Arabic (Preferred)

Work Location: In person