Position Summary:

Penske has an exciting summer seasonal opportunity to work as a Consumer Reservations Specialist during the months of May through August.

In the Seasonal Commercial Reservations Sales Representative role, we supply commercial truck fleets to some of the largest organizations in the world. We currently seek outgoing, customer focused individuals to become the single point of contact for some of our largest established National Rental Accounts across the country.

You’ll be part of a dedicated team who will provide a fast, friendly reservation process for our customers. Every phone call you answer is an opportunity to keep product moving to meet deadlines, keep houses being built, food delivered to grocery stores, medicine delivered to hospitals and packages delivered on time! We provide top of the line equipment at the best price possible all while providing a legendary customer experience!

Key Requirements:

• Must be available 40 hours per week, we are open 7 days a week – Monday through Friday 6:00AM-10:00PM, Saturday and Sunday 8:00AM-4:00PM eastern time.

• As part of your regular schedule, you will need to work a Saturday or a Sunday. If you prefer to work both, that is great!

• In the seasonal role, you are provided training as well as ongoing access to a trainer and supervisors.

• Training classes are 2 weeks to include facilitator led, e-learning and on the job.

• This opportunity will provide additional skills that will help you build your resume

Primary Job Tasks:

• Ability to navigate and use multiple computer programs at once with the ability to troubleshoot.

• Being self-sufficient with time management. This includes clocking in and out on time.

• Communicating effectively with daily checking of emails and being available in Microsoft Teams chat

• Handle inbound calls to include customer service and reservation needs

• Place outbound calls to rental facilities and to District and Area Rental Managers

• Meet call quality standards

• Apply coaching recommendations based on Supervisor’s feedback

Qualifications:

• High school diploma or equivalent required

• Possess integrity and high moral code to make ethical business decisions.

• Ability to type, listen and think of an appropriate solution to your customer's needs all while keeping up a lively verbal exchange. And you'll need to be fast – customers don't want to wait.

• Displays enthusiasm, great voice tone and empathy.

• Ability to adapt in any situation while remaining positive and calm when faced with difficult obstacles.

• Ability to successfully follow a sales strategy to overcome customer objections and maximize revenue.

• Basic math, logic, geography and problem-solving skills as well as the ability to follow specific instructions are also required.

• Regular, predictable, full attendance is an essential function of the job.

• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

   Penske is an Equal Opportunity Employer.

  About Penske Truck Leasing

Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group, and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates more than 260,000 vehicles, employs more than 29,000 people, and serves customers from more than 1,000 locations in North America, South America, Europe, Australia, and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit http://www.GoPenske.com to learn more.

Job Family: Customer Experience

Address: 100 Gundy Drive

Primary Location: US-PA-Reading

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2403191