Director, Digital Wellbeing

Start Date: Spring 2024

Location: Remote / Virtual / Work From Home**

** Candidates must reside in or be willing to relocate to one of the following states within 30 days: California, Georgia, Texas, Illinois, Washington D.C, Massachusetts, New York, Maryland, New Jersey, & Ohio 

Salary Range: Approx. High $90,000 to Low $100,000

About Peer Health Exchange

Founded in 2003, Peer Health Exchange (PHE) is a national non-profit organization that aims to build healthier communities with young people. In schools and online, PHE creates education opportunities for peers to share the tools and resources young people need to make healthy decisions. Near-peer Health Facilitator Fellows implement PHE’s health curriculum to 12,000 high school students in under resourced communities across the country. PHE’s online platform, selfsea.org , reaches over 200,000 young people 13-18 with support, resources, and stories. Selfsea was designed together with young people as a safe digital place where they can see themselves reflected within a supportive and inclusive community that prioritizes their identity and experiences about mental health, sexual health, and beyond. Our mission is critical, our team is diverse, and our work is vibrant. Check us out on TikTok (@peerhealthexchange)!

Learn more about our digital work in this article co-authored by PHE Staff and young people “Youths Know What They Need to Support Their Mental Health”! 

About the Role

As the Director, Digital Wellbeing you will develop and manage policies, procedures, and trainings to ensure safe user engagement on the selfsea app. Additionally, you will be responsible for overseeing direct reports, fellows and coordinators, supporting our efforts in creating a digital place where our youth can see themselves reflected within a supportive and inclusive community that prioritize their identity and experiences about mental health, sexual health, and beyond. You will report directly to the AVP, Digital Impact.

About the Community Partnerships Team

The Community Partnerships team promotes equity in access to health education by supporting and amplifying youth voice thru the regional Youth Advisory Boards and partnering with schools and communities across the county to deliver a culturally responsive curriculum in service of young people.

Here’s What You Should Know

This is a full-time, salaried position based in any PHE registered state.

Looking for more information about our awesome benefits, culture and more? Visit our Careers Page and check us out on Glassdoor!

Here’s what you will do as part of our team:

Monitor and Training

• Develop, maintain, evaluate, and update safety policies, including on restorative moderation, to ensure a safe and positive experience for users and moderators; partner with outside counsel on revision of these policies as needed
• Develop and facilitate scalable enforcement and escalation workflows to ensure user safety, including crisis management
• Develop and oversee support systems for Digital and Community Impact team volunteers and moderators
• Collaborate with the product team to develop systems to effectively and efficiently monitor selfsea (app) youth and near-peer conversations and to continue to evolve the product to meet users’ needs

Staff Management/Leadership and Management

• Manage and develop direct reports (Sr. Manager, Volunteer Experience and Digital Wellbeing Fellows/Coordinators) to a sustained high level of performance through coaching, mentorship, to ensure that they are constantly acquiring new skills, as well as enhancing and growing their current skills
• Create, in partnership with Talent Team and AVP, Digital Impact, selfsea plans, practices, and structures—including effective onboarding-- for rapidly and safely scaling this team to meet user demand for selfsea
• Foster collaborative relationships between the Digital Impact team and the rest of PHE and monitor Team health and culture
• Exemplify to PHE’s core values and advance PHE’s vision for health equity in all aspects of our work, internally and externally

What you'll bring to the table:

If you meet most but not all of these qualifications, please still apply. We recognize that excellent candidates might not always check every box. We are looking for alignment on values and experiences, not perfection.

Minimum qualifications:

• Demonstrate a strong passion for PHE’s mission to build healthier communities with young people; strong alignment with PHE’s core values of Health Equity, Commitment, Communication, Agency, and Impact
• Centers youth inclusion, community partnership, and equity work visibly, broadly, in action in part through deep listening and hearing with a lens of inclusion
• Demonstrated ability to operate from a lens that affirms identities and centers youth voice
• Advanced degree or licensure in mental health field (e.g. Counseling, Psychology, Social Work, LCSW, LMHC, LPC, etc.)
• 7 years of relevant work experience
• 3-5 years of staff management experience
• Training and facilitation experience, particularly related to capacity building/ skill development

Preferred qualifications:

• Experience with direct-to-consumer health supports (i.e. crisis lines) and/or discussion forum moderation

Your turn! We’d like to learn about you.

Please submit your resume and cover letter telling us why you are interested in our team and this role!

At Peer Health Exchange, we celebrate difference and are committed to providing equitable opportunities, addressing the effects of power and privilege. PHE is proud to be an equal employment opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, citizenship, marital status, physical disability, veteran status or length of time spent unemployed. We want to empower people to change lives!

Note: Peer Health Exchange reserves the right to add additional duties, as needed. All Peer Health Exchange employees are encouraged to be flexible and responsive to changes in scope of duties.