We are looking for a ServiceNow Program Manager who will use their knowledge and experience, preferably in customer service and service delivery platforms. As the ServiceNow program manager, your platform-related duties encompass budget management, project prioritization, resource allocation, ticket backlog management, customer expectation management, vendor relationship management, and expanding platform usage. Additionally, you will develop roadmaps, provide leadership transparency, collaborate with other teams, and align platform direction with business needs.

• Creating a detailed plan for project execution
• Managing implementation processes, including project financials, progress tracking, and metrics
• Monitoring the change control process, testing, release to production, and delivery
• Ensuring projects are delivered on time, within budget, and within scope
• Managing relationships with stakeholders and third parties
• Measuring project performance
• Creating and maintaining project documentation
• Performing risk management
• Providing regular updates to senior management

·This position will be crucial in overseeing the full lifecycle management of IT products within the ServiceNow application suite.

·Lead in the strategic planning of IT product lifecycles, guiding them from conception to implementation.

·Lead as the Senior Program Manager, specifying requirements, ideating, and managing the technical development and launch of new IT products.

·Collaborate closely with customers, understand their business objectives, and lead technical discussions to align with their strategic objectives and priorities.

·Ensure ServiceNow Solution Design is aligned with the business needs while also designing sustainable solutions.

·Provide expertise on the capabilities of the ServiceNow platform and the vendor's product roadmap.

·Work with your team to facilitate their growth and provide mentorship, supporting their professional development.

Qualifications

·Minimum 8 years in IT project/program management and 5 years in Agile development

·Excellent oral and written communication skills, effective in challenging and evolving environments

·Expertise in program/project planning, budget tracking, status reporting, risk management

·Proficient in analysis, requirements gathering, testing, quality assurance, change management, operations and maintenance support

·Experience managing User Stories and Product Backlog in ServiceNow

·Bachelor's Degree or equivalent work experience

Job Type: Full-time

Experience level:

• 10 years

Education:

• Bachelor's (Preferred)

Experience:

• IT project/program management including planning/budget etc.: 8 years (Preferred)
• ServiceNow platform, including implementation: 5 years (Preferred)
• ServiceNow's in the IT Service Management function: 5 years (Preferred)
• managing User Stories and Product Backlog in ServiceNow: 5 years (Preferred)
• Agile Software development methodology: 5 years (Preferred)
• briefing C-suite staff on the statis of enterprise projects: 4 years (Preferred)
• Business analysis: 10 years (Preferred)
• SDLC: 10 years (Preferred)
• requirements gathering and documentation: 10 years (Preferred)
• MS Office/PowerPoint: 10 years (Preferred)

Work Location: In person